Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Branden Brown

Ardmore

Summary

Adept System Technician with a proven track record at MTA Inc., where I excelled in resolving technical issues and maintaining system stability. Skilled in network troubleshooting and fostering teamwork, I significantly enhanced IT support efficiency. My background also includes expertise in inventory management from my time as a Master Barista at Starbucks, demonstrating my ability to multitask and prioritize effectively. I offer a solid foundation in computer systems and hardware, combined with a keen desire to learn and grow in technical environment. I contribute ability to quickly grasp new concepts and technologies, applying troubleshooting and problem-solving skills to maintain smooth operations. Ready to use and develop diagnostic tools and network management for an IT role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

System Technician

MTA Inc.
10.2024 - Current
  • Acted as a reliable point of contact for all IT-related matters, effectively resolving technical issues to maintain overall system stability and functionality.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Performed troubleshooting and processed work orders on select school laptops.
  • Track work orders, maintains service logs, runs reports and communicate effectively with other HCS departments.
  • Remains involved with current technology trends and advancements.
  • Performs on-site, hands-on troubleshooting and technical support for HCS employees around the school district.

Mobile Expert

T-Mobile
02.2024 - 10.2024
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.

Master Barista

Starbucks
12.2021 - 01.2024
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Education

Associate of Science - Computer Science

Calhoun Community College
Tanner, AL
07-2025

Skills

  • Managing Orders and Deliveries
  • Dependable and Cooperative
  • Time Management and Prioritization
  • Teamwork and Collaboration
  • Equipment Troubleshooting and Maintenance
  • Network troubleshooting
  • Remote support
  • Inventory Management
  • Multitasking and Organization
  • IT support experience
  • MS word, excel, and outlook

Accomplishments

  • Collaborated with T-Mobile's Vice President to discuss advanced cybersecurity strategies, gaining insights into executive decision making and industry leading practices.

Certification

  • Google Cybersecurity Certification
  • CompTIA Security+ Certification (In Progress)
  • CompTIA Network+ Certification (In Progress)

Interests

  • Music production, Songwriting
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I have a passion for photography and editing photos
  • Creative Writing
  • Video Gaming
  • Coding and Programming
  • Web Development and Design

Timeline

System Technician

MTA Inc.
10.2024 - Current

Mobile Expert

T-Mobile
02.2024 - 10.2024

Master Barista

Starbucks
12.2021 - 01.2024

Associate of Science - Computer Science

Calhoun Community College

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Branden Brown