Brandi Banks
Nashville
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
Work History
Host
Cracker Barrell
Jacksonville
08.2024 - 01.2026
- Greeted and seated guests promptly in a friendly manner.
- Managed waitlists and communicated estimated wait times effectively.
- Coordinated with servers to ensure smooth guest flow and service efficiency.
- Assisted in training new hosts on company policies and procedures.
- Took reservations over phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Contributed to team efforts by accomplishing related tasks as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Server
Cowford Chophouse
Jacksonville
07.2018 - 06.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed table assignments to optimize guest flow and dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed payments accurately using point-of-sale systems.
- Handled guest inquiries and resolved issues promptly for satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Ged
Jacksonville, FLSkills
- Waitlist management
- Reservation handling
- Training new hosts
- Service coordination
- Customer relationship management
- Team collaboration
- Food service efficiency
- Table assignment management
- Issue resolution
- Effective communication
- Problem solving
Timeline
Host
Cracker Barrell
08.2024 - 01.2026
Server
Cowford Chophouse
07.2018 - 06.2023
Ged