Brandi Banks
NASHVILLE
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Server
Cowford Chophouse
Jacksonville
03.2023 - 04.2026
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Coordinated table settings and maintained cleanliness throughout dining area.
- Processed payments accurately using point-of-sale system.
- Trained new servers on restaurant procedures and service standards.
- Managed customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
Customer Service Representative
Humana
Jacksonville
01.2019 - 09.2023
- Assisted members with inquiries regarding health insurance plans and benefits.
- Provided clear communication to resolve customer issues and concerns effectively.
- Utilized CRM software to document interactions and track customer requests.
- Educated clients on policy details and healthcare options available to them.
- Handled sensitive information while maintaining confidentiality and compliance standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
G.E.D
Jacksonville, FloridaSkills
- Customer service
- Menu knowledge
- POS operation
- Order accuracy
- Table management
- Customer relationship management
- Training staff
- Issue resolution
- Attention to detail
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Flexibility
- Conflict resolution
- Food safety
- Food sales and promotion
- Tableside etiquette
Timeline
Server
Cowford Chophouse
03.2023 - 04.2026
Customer Service Representative
Humana
01.2019 - 09.2023
G.E.D