Brandi Pack
MARYVILLE,TN
Summary
Residential management professional bringing valuable experience in tenant relations, property upkeep, and lease management. Known for collaborative approach and results-driven mindset, adapting to changing needs seamlessly. Proficient in conflict resolution and ensuring high tenant satisfaction.
Overview
14
14
years of professional experience
Work History
Residential Property Manager
Bloomfield Hills MHC
Clinton, Washington
10.2016 - Current
- Managed tenant relations on 200 unit property, ensuring high satisfaction and retention rates.
- Oversaw maintenance operations, coordinating timely repairs and service requests.
- Implemented property marketing strategies to attract new tenants effectively.
- Conducted regular property inspections to maintain compliance with safety regulations.
- Managed multiple phone calls and emails while greeting walk-in prospects and residents.
- Led training sessions for staff on customer service best practices and compliance standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced community engagement initiatives, fostering a positive living environment for residents.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Sales Associate
Northgate Parts
01.2012 - 10.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed approximately 30 incoming calls, emails and faxes per day from customers including all walk-in customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Education
High School Diploma -
Doyle High School
Knoxville, TN1992
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Relationship building
- Decision-making
- Complaints investigation
- Clear communication
- Tenant relations
- Staff management
- Property tours
- Eviction procedures
- Maintenance scheduling
- Leasing operations
- Landscaping and grounds maintenance
- Time management
- Attention to detail
- Self motivation
Timeline
Residential Property Manager
Bloomfield Hills MHC
10.2016 - Current
Sales Associate
Northgate Parts
01.2012 - 10.2016
High School Diploma -
Doyle High School