Brandie Hernandes
Collierville
Summary
Adaptable individual with a strong background in customer service and team mentorship. Skilled in problem-solving and enhancing operational workflows, ready to contribute to team success and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Perkins Family Restaurant
Collierville, TN
03.2026 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Processed orders accurately using point-of-sale systems for efficient service delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Operations Supervisor
Bealls Inc
Millington, TN
01.2026 - Current
- Supervised daily operational activities to ensure smooth workflow and adherence to company policies.
- Trained new team members on safety protocols and operational procedures to enhance performance.
- Collaborated with inventory management systems to maintain accurate stock levels and minimize shrinkage.
- Implemented process improvements that streamlined operations and increased overall efficiency.
Operations Supervisor
Bealls Inc
Mount Sterling, KY
08.2025 - 01.2026
- Conducted regular inspections of merchandise displays to guarantee compliance with visual standards.
- Assisted in scheduling staff shifts to optimize labor resources while maintaining service quality.
- Monitored employee performance, providing feedback and support for continuous development.
- Coordinated with cross-functional teams to resolve operational issues promptly and effectively.
Key Holder
Vices Corner Market/ Lisas Country Kitchen
Sharpsburg, KY
04.2021 - 01.2026
- Managed daily store operations to ensure optimal customer service and efficient workflow.
- Trained and mentored junior staff on product knowledge and operational procedures.
- Oversaw inventory management, including stock levels and replenishment processes.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Prepared and cooked menu items according to recipes and quality standards.
- Ensured cleanliness and organization of kitchen equipment and workstations.
Department Supervisor
Bealls Inc
Morehead, KY
07.2024 - 07.2025
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored new staff on operational procedures and best practices.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented visual merchandising strategies to enhance customer engagement and sales performance.
Office Assistant
Morehead State University
Morehead, KY
10.2023 - 05.2025
- Managed office communications and correspondence, ensuring timely responses to inquiries.
- Coordinated scheduling of meetings and events, optimizing resource allocation and participant engagement.
- Maintained accurate records and filing systems, enhancing information retrieval efficiency for staff.
- Assisted in the preparation of reports and presentations, supporting departmental objectives with clear documentation.
- Developed and executed content for social media platforms to enhance brand visibility.
Education
Middle Grades Math Education
Morehead State University
Morehead, KY05-2027
High School Diploma -
Nicholas County High School
Carlisle, KY05-2023
Skills
- Strong work ethic
- Strength: I love working and being productive Weakness: Due to working so much i can get tired but i still try to be productive
- Exceptional customer service
- Strength: I am really good at handling guest needs and complains Weakness: I may not have all the answers but i will ask so i dont mess anything up
- Cash handling
- Strength: I am fast and accurate at counting and recording money info Weakness: i can do it to fast and miscount but i always count 3 times to make sure the number is accurate
- Supply restocking Strength: I know what all needs to be stocked Weakness: Not knowing where the items are that need to be restocked
- Verbal communication Strength: Able to communicate with others Weakness: I can be i bit quiet so I need to work on speaking up
Timeline
Server
Perkins Family Restaurant
03.2026 - Current
Operations Supervisor
Bealls Inc
01.2026 - Current
Operations Supervisor
Bealls Inc
08.2025 - 01.2026
Department Supervisor
Bealls Inc
07.2024 - 07.2025
Office Assistant
Morehead State University
10.2023 - 05.2025
Key Holder
Vices Corner Market/ Lisas Country Kitchen
04.2021 - 01.2026
Middle Grades Math Education
Morehead State University
High School Diploma -
Nicholas County High School