Brandin Lewis
Johnson City
Summary
More than 10 years of experience in customer service with a diverse background of atmospheres preparing me for a depth of situations and challenges to overcome. Team-driven and customer first mindset, I continually foster improved working conditions and customer satisfaction by actively listening and taking all feedback seriously. My attention to detail, problem solving and critical thinking skills have allowed me to streamline and improve performance without sacrificing quality. Fast learning and thrive under pressure.
Overview
8
8
years of professional experience
Work History
Operations UM
Citibank, NA
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Sharp attention to detail, able to resolve and communicate complex issues that existed prior to employment.
- Consistently hit KPIs, recognized as 2025 Q3 and Q4 Leadership of Excellence award.
- Top performer of 2025 Manager Engagement Indexes.
- Led team of up to 25 on some of the businesses more critical interaction types while supporting other portfolios and partners of the business.
Dietary Nutrition Aid
NHC Nursing Home
07.2021 - 08.2022
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supported other business locations in order for business to continue to hit targets.
- Supported in training staff on sanitation and food safety codes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexibly, filling areas of needed support.
- Managed inventory and restock, remaining within budget and keeping stock / store rooms to code, hierarchy and FIFO.
Hourly Manager (Key)
Bloomin' Brands
09.2017 - 07.2021
- Oversaw daily restaurant operations, ensuring compliance with company standards and policies.
- Developed training / prep systems to enhance staff performance and service quality.
- Implemented process improvements that increased efficiency in kitchen operations.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Trained and supported all areas of business including bar, FOH and BOH.
- Addressed instances of customer dissatisfaction, able to act independently to see the issues addressed.
- Conducted performance evaluations, providing feedback and mentorship to team members.
Education
High School Diploma -
Daniel Boone High
Gray, TNNo Degree - Psychology
ETSU
Johnson City, TNSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Attention to detail
- Critical thinking
- Calm under pressure
- Active listening
Languages
English
Timeline
Operations UM
Citibank, NA
08.2022 - Current
Dietary Nutrition Aid
NHC Nursing Home
07.2021 - 08.2022
Hourly Manager (Key)
Bloomin' Brands
09.2017 - 07.2021
High School Diploma -
Daniel Boone High
No Degree - Psychology
ETSU