Brandon Cunha
Cumberland Gap
Summary
Detail oriented individual looking to secure position with a company that utilizes my customer service, information technology, communication and teamwork skills. Committed and proactive with high work ethic.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
GDIT
207 Hospital Drive, Barbourville, KY 40906
11.2015 - Current
- Managed customer inquiries through phone and email, ensuring timely responses and resolution of issues.
- Utilize Microsoft Office programs such as Word and Excel for organization and maintaining reports.
- Trained new staff on customer service protocols and system usage, enhancing team performance.
- Received Customer Service Representative of the Year award due to adherence of protocols, and efficient work pace.
- Working on special projects and assisting management with updating programs.
Food Service Worker/Supervisor
Reston Hospital
Reston, VA
06.2003 - 08.2015
- Answered various phone lines to receive and enter patient food orders, prepared nutritional supplements, delivered and maintained the accuracy of each patient’ meal tray.
- Continuous improvement through end user responses on satisfaction survey and biannual progress reports
- Introduced a new idea for increasing the speed of patient tray line which was implemented soon after introduction. Idea increased productivity and improved time management.
- Organizing and stocking products
- As a supervisor I ensured that patient services department is running smoothly and encourages employees to succeed. Through AYR (At Your Request) system, checks trays and makes sure that they are ready to be delivered
Customer Service Representative
Video Warehouse
Reston, VA
09.2000 - 05.2002
- Utilized multi-tasking in a fast-paced video store by implementing organizational skills, ensuring customer satisfaction, and assisting with customer purchases
- Organizing and stocking products within every
Education
Bachelor of Science - Business Management
University of Phoenix
05.2008
Skills
- Fluent in Microsoft Office Programs
- Work experience with Data Business Systems and Data Entry
- Customer Service oriented with good organization skills Active listener that can easily adapt to change
- Critical thinking
Timeline
Customer Service Representative
GDIT
11.2015 - Current
Food Service Worker/Supervisor
Reston Hospital
06.2003 - 08.2015
Customer Service Representative
Video Warehouse
09.2000 - 05.2002
Bachelor of Science - Business Management
University of Phoenix
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