Brandon Dowd
Brentwood
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
14
14
years of professional experience
Work History
Operations Manager, Contact Center
Brookdale Senior Living
10.2023 - Current
- Streamlined operational processes to enhance efficiency and optimize customer experience
- Led a team of Supervisors to implement strategic goals that contribute to overall company success.
- Developed and promoted accountability around standard operating procedures for excellent results and consistency.
- Monitored performance metrics to identify areas for improvement and drive operational excellence.
Supervisor, Contact Center
Brookdale Senior Living
10.2021 - 10.2023
- Led a team of Senior Living Advisors to become experts in their field through coaching, empowerment, and professional development.
- Identified areas of opportunity and made improvements upon key performance indicators.
- Developed up and coming leaders through identification of talent and empowerment through delegation of tasks.
- Used strategic decision making and process development to improve overall operations.
Realtor
Keller Williams Realty
03.2020 - 10.2021
- Facilitate and execute buyer/listing consultations.
- Work closely with clients to provide flawless service regarding their most important investment.
- Work with vendors including appraisers, inspectors, lenders, and title companies through the contract to close period.
- Over $1M in inventory sold to date.
Multi-Location Valet Account Manager
Parking Management Company
03.2019 - 03.2020
- Oversee largest asset in the Nashville district with a $900k portfolio.
- Oversee the coaching, counseling, and development of two Account Managers and their respective properties.
- Accomplish all departmental priorities including financial management, team development, and client relations from a multi-site level.
Valet Account Manager
Towne Park
05.2012 - 03.2019
- Managed multiple portfolios up to $500k per year in revenue.
- Ensure excellent guest satisfaction through accountability of brand safety and service standards by all associates.
- Recommend and develop associates through company management in training program.
- Worked with underperforming asset to create and implement both hotel and valet brand standards.
- Improve day to day operations, guest satisfaction and coach and develop underperforming team.
Education
Bachelor of Business Administration - Economics & Finance
Middle Tennessee State University
Murfreesboro, TN08.2018
Skills
- Talent development
- Promotes accountability
- Training and mentoring
- Goal oriented
- Strategic planning
- Interviewing and hiring
- Performance management
- Payroll management
- Revenue analysis and forecasting
- Proficient in Microsoft Suite
- Dale Carnegie program certification
Timeline
Operations Manager, Contact Center
Brookdale Senior Living
10.2023 - Current
Supervisor, Contact Center
Brookdale Senior Living
10.2021 - 10.2023
Realtor
Keller Williams Realty
03.2020 - 10.2021
Multi-Location Valet Account Manager
Parking Management Company
03.2019 - 03.2020
Valet Account Manager
Towne Park
05.2012 - 03.2019
Bachelor of Business Administration - Economics & Finance
Middle Tennessee State University
ORGANIZATIONS
- Towne Park (05/2012 - 03/2019) Valet Account Manager
- Parking Management Company (03/2019 - 03/2020) Multi-Location Valet Account Manager
- Keller Williams Realty (03/2020 - 10/2021) Realtor
- Brookdale Senior Living (10/2021 - Present) Operations Manager