Brandon Houston
Murfreesboro
Summary
I have 10+ years of leadership and management experience. I'm passionate about development and encouraging improvement. I strive to have a positive influence on those I encounter.
Overview
8
8
years of professional experience
Work History
Claims Supervisor
Progressive Home
09.2022 - Current
- Evaluate the performance of claims representatives and provide feedback to improve accuracy, customer service, and efficiency
- Cultivate an inclusive work environment through weekly team meetings, 1x1 coaching, and frequent communication in team chats
- Provide guidance and resources for career development
- Review of customer concerns and resolving escalations
- Development of specialized teams based on organizational needs
- Serve as a mentor/resource for peers
Senior Catastrophe Claims Adjuster
Progressive Home
08.2020 - 09.2022
- Investigation, evaluation and settlement of complex claims caused by a variety catastrophic weather events
- Development of the new RIT team which is often utilized in resolving claims of complex nature and issues needing immediate resolution
- Train and develop incoming peers via shadowing observations, one on one discussions, and assistance with complex coverage evaluation
- Qualified substitute for out of office team leads.
Claims Adjuster
Allstate
01.2019 - 08.2020
- Investigate, evaluate and settle claims by applying the specific insurance policy to the peril that caused the loss.
Property Manager
Extra Space Storage
09.2015 - 12.2018
- Tour the site with potential tenants and guiding them through the lease process
- Making follow up calls with potential customers
- Tending to daily maintenance and negotiation with potential vendors
- Train new hires and continuing development.
Legal Assistant/Intern
Justin Wyatt & Associates
12.2016 - 12.2017
- Meet with clients and other professionals to discuss details of case
- Gather and analyze research data, such as statutes, decisions, and legal articles, codes, and documents
- Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.
Education
Bachelor of Science - Criminal Justice
Kennesaw State University
Kennesaw, Georgia12.2017
Skills
- Decision Making
- Relationship Building
- Training and Development
- Problem Solving
- Strategic Planning
- Policy Interpretation
- Team Leadership
- Conflict Resolution
- MS Office Suite
Timeline
Claims Supervisor
Progressive Home
09.2022 - Current
Senior Catastrophe Claims Adjuster
Progressive Home
08.2020 - 09.2022
Claims Adjuster
Allstate
01.2019 - 08.2020
Legal Assistant/Intern
Justin Wyatt & Associates
12.2016 - 12.2017
Property Manager
Extra Space Storage
09.2015 - 12.2018
Bachelor of Science - Criminal Justice
Kennesaw State University
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