Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Hughes

Dyersburg

Summary

Dynamic Shift Lead with extensive experience at Walt Disney World Resort, excelling in team supervision and employee training. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Recognized for optimizing shift operations and fostering a collaborative environment, resulting in improved service delivery and operational efficiency.

Overview

8
8
years of professional experience

Work History

Shift Lead

Good Day Farm
Caruthersville
09.2024 - Current
  • Supervised team members to ensure smooth shift operations.
  • Assisted in training new employees on company processes.
  • Monitored inventory levels for timely restocking of supplies.
  • Managed customer interactions to provide excellent service.
  • Handled cash transactions accurately during shifts.
  • Assisted in the training of new employees.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Completed opening and closing duties to facilitate business operations.
  • Responded to customer inquiries and complaints in a professional manner.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Upheld company standards and compliance requirements for operations.
  • Reinforced rules to promote superior employee performance.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Taught staff upselling techniques to meet revenue targets.
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Trained new employees on company policies, procedures, and job duties.
  • Checked orders for quality and completeness.

Server

Walt Disney World Resort
Orlando
02.2023 - 08.2024
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Managed guest inquiries and resolved complaints to enhance dining experiences.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Trained new servers on menu knowledge and service standards.
  • Supported special events by setting up and serving at large gatherings.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.

Shift Lead

Walt Disney World Resort
Orlando
02.2022 - 02.2023
  • Supervised team members to ensure smooth shift operations.
  • Assisted in training new employees on company processes.
  • Monitored inventory levels for timely restocking of supplies.
  • Managed customer interactions to provide excellent service.
  • Conducted safety checks to maintain a secure work environment.
  • Assisted in the training of new employees.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Provided guidance and support to other team members as needed.
  • Completed opening and closing duties to facilitate business operations.
  • Checked orders for quality and completeness.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.

Host

Walt Disney World Resort
Orlando
02.2019 - 02.2022
  • Welcomed guests with a friendly demeanor and assisted with seating arrangements.
  • Managed reservation system to ensure efficient guest flow and minimize wait times.
  • Provided menu information and answered questions to enhance customer experience.
  • Coordinated with servers and kitchen staff for smooth service operations during peak hours.
  • Assisted in maintaining cleanliness and organization of dining area throughout shifts.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Maintained cleanliness and organization of restrooms throughout facility.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Shift Lead

Domino's Pizza
Davenport
02.2018 - 02.2019
  • Supervised team members to ensure smooth shift operations.
  • Assisted in training new employees on company processes.
  • Monitored inventory levels for timely restocking of supplies.
  • Handled cash transactions accurately during shifts.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Completed opening and closing duties to facilitate business operations.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Taught staff upselling techniques to meet revenue targets.
  • Analyzed customer buying patterns to identify trends in sales activity.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Education

High School Diploma -

Enrico Fermi High School
Enfield, CT
06-2015

Skills

  • Team supervision
  • Employee training
  • Cash handling
  • Inventory management
  • Shift operations
  • Customer relationship management
  • Problem solving
  • Time management
  • Crew coordination
  • Knowledge sharing
  • Operations monitoring

Timeline

Shift Lead

Good Day Farm
09.2024 - Current

Server

Walt Disney World Resort
02.2023 - 08.2024

Shift Lead

Walt Disney World Resort
02.2022 - 02.2023

Host

Walt Disney World Resort
02.2019 - 02.2022

Shift Lead

Domino's Pizza
02.2018 - 02.2019

High School Diploma -

Enrico Fermi High School

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Brandon Hughes