Brandon Lucio
Nashville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
08.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Consultant
Men's Wearhouse
08.2024 - 03.2025
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Security Officer
Ensworth High School
08.2021 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Security Supervisor
Ross Dress for Less
08.2020 - 08.2021
- Conducted regular patrols of facility to detect and deter security threats.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Security Supervisor
National Museum of Mexican Art
08.2018 - 03.2019
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Education
High School Diploma -
Chicago Tech Academy High School
Chicago, IL05-2015
Skills
- Time management
- Problem-solving
- Team leadership
- Client relationships
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Consultant
Men's Wearhouse
08.2024 - 03.2025
Barista
Starbucks
08.2022 - Current
Security Officer
Ensworth High School
08.2021 - 08.2022
Security Supervisor
Ross Dress for Less
08.2020 - 08.2021
Security Supervisor
National Museum of Mexican Art
08.2018 - 03.2019
High School Diploma -
Chicago Tech Academy High School
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