Brandon Macias
Clarksville
Summary
Dynamic and results-driven professional with a strong background in customer service and team leadership at Dillard's. Proven problem-solver skilled in enhancing customer experience and optimizing operations. Recognized for implementing effective training programs and fostering collaboration, leading to improved staff performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
POpshelf
01.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Merchandising Manager
Belk
05.2012 - 01.2022
Shoe Lead
Dillard's
05.2016 - 05.2017
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Implemented efficient scheduling practices to optimize employee productivity and maintain appropriate staffing levels.
- Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
Crew Trainer
Sonic Drive-in
06.2007 - 05.2012
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Social Working -
Austin Peay State University
Clarksville, TNNortheast High School
Clarksville, TN05.2009
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
POpshelf
01.2022 - Current
Shoe Lead
Dillard's
05.2016 - 05.2017
Merchandising Manager
Belk
05.2012 - 01.2022
Crew Trainer
Sonic Drive-in
06.2007 - 05.2012
Social Working -
Austin Peay State University
Northeast High School
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