Brandon Manley

• Built trusting relationships with customers by explaining vehicle repairs and maintenance recommendations in easy to understand terms
• Worked closely with service advisors and customers to identify needs and recommend necessary solutions to problems dealing with their vehicles
• Ensured that I upheld a level of professionalism and customer service while maintaining standards and efficiency
• Communicated technical issues and information to customers with varying levels of standards

Key Contributions

• Helped increase repair approval rates through confident and effective communication and educating the customer when necessary
• Developed strong problem solving and communication skills in a fast-paced workplace
• Built a strong reputation as someone who has a strong work ethic, attention to detail and level of professionalism

• Conducted investigations for Oregon Public Defense and privately retained clients while maintaining standards of professionalism, discretion, and interpersonal communication
• Acted as case manager and was responsible for overseeing investigations while ensuring that investigators upheld moral standards, proper communication with clients and legal professionals, and conducted themselves in a professional manner while maintaining our organizations policies
• Interviewed individuals from diverse backgrounds and developed a strong rapport with my clients and legal professionals
• Utilized CRM systems and case management software's to organize information and maintain accurate records
• Prepared detailed reports and communicated findings effectively with clients and attorneys
• Managed sensitive information with the utmost integrity
• Reviewed case work for accuracy, quality and compliance with the laws while providing guidance to fellow investigators

Key Contributions

• Developed exceptional communication and relationship building skills
• Improved my analytical thought process and attention to detail
• Built trust with clients and legal professionals in complex and often times stressful situations
• Demonstrated leadership in the company by maintaining ethical standards and accountability among fellow investigators

• Worked efficiently under pressure while making critical decisions in high-pressure environments where life and property were at risk
• Communicated clearly and effectively with team members, supervisors, and the public during emergency and high-stress incidents
• Demonstrated professionalism, accountability, and leadership in dynamic environments
• Built trust and understanding with individuals experiencing stressful and emotionally damaging situations, provided compassionate care and support when needed
• Adapted well to evolving environments and consistently performed under physically and mentally demanding situations

Key Contributions

• Improved leadership abilities and executed critical decisions under intense pressure
• Gained strong experience working in fast-paced environments where trust and reliability were essential
• Built strong resilience and adaptability while constantly delivering results for the mission at hand
• Gained a better understanding of the importance of integrity, accountability and reliability

• Led and trained fellow team members on ensuring strong sale performance and customer satisfaction
• Monitored employee metrics and helped staff improve product knowledge and sales effectiveness
• Assisted customers with identifying products that best suited their needs and improved any ailments they suffered from
• Worked closely with management to ensure that the floor was operating at its peak effectiveness, as well as ensuring that all employees and customers were properly taken care of

Key Contributions

• Improved team performance through proper coaching and leadership
• Maintained a customer-first attitude and focused on education and trust
• Helped drive sales growth and customer retention for the company

• Assisted in the opening and development of OHSU's first ever Immediate Care clinic, and helped with how the daily operations were conducted in the early stages
• Delivered high-quality patient care with professionalism, empathy and attention to detailed in a fast-paced health care setting
• Worked closely with physicians, nurses and other caregivers to ensure that our patients had the best experience while in our care
• Demonstrated adaptability and problem-solving skills while helping establish effective procedures in a newly developed clinical setting
• Maintained accuracy, confidentiality, and compliance with healthcare standards when helping patients

Key Contributions

• Played a role in establishing OHSU's first Immediate Care clinic and supporting it's growth
• Developed strong communication and social skills through daily interactions with patients and healthcare professionals
• Improved my ability to work within a team in a high-volume, everchanging environment