Brandon Ogden
Whitehouse
Summary
I have been an everything man for JR Bath, including Lead installer, Operations Manager, Warehouse Oversight, sales, and more. I am loyal and hardworking and strive to learn anything. I don't mind being in stressful situations where I can think and problem solve, it's where I seem to shine. I have exceptional customer service skills and love working with people.
Overview
6
6
years of professional experience
Work History
Operations Manager
JR Bath
Goodletsville TN
08.2022 - Current
- Supervised installation teams, ensuring adherence to safety standards and project timelines.
- Coordinated logistics for equipment delivery and site preparation, optimizing workflow efficiency.
- Trained new installers on procedures and company protocols, enhancing team performance.
- Developed installation schedules, aligning resources with project demands to meet deadlines.
- Analyzed job site conditions and provided solutions for complex installation challenges.
- Used hand tools, power drills, multi-meters and watt meters.
- Utilized Google Drive to maintain and update customer information, repair logs and inventory.
- Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.
- Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
- Developed and implemented quality control measures to ensure accurate installations and reduce callbacks.
- Increased customer satisfaction by providing timely and efficient installations of various systems.
- Maintained safe working environments through strict adherence to safety protocols and guidelines, reducing workplace accidents and injuries.
- Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory control processes, maintaining optimal stock levels and minimizing discrepancies.
- Coordinated logistics for incoming and outgoing shipments, ensuring timely delivery and accuracy.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Installed equipment and fixtures according to specifications and safety standards.
- Conducted pre-installation assessments to determine site requirements and potential challenges.
- Troubleshot installation issues, providing effective solutions to enhance workflow efficiency.
- Maintained inventory of installation supplies, ensuring availability for ongoing projects.
- Laid out materials and system components to prepare for installation.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Achieved high levels of client satisfaction, carefully tailoring installation solutions to individual needs.
- Facilitated smoother installations, organizing tools and materials in advance.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Operated pallet jacks to efficiently transport goods within warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Operated hand and power tools to perform demolition, framing, and finishing tasks accurately.
- Assisted in measuring and cutting materials to ensure precise fit for each project.
- Skillfully utilized hand tools, power tools, and heavy machinery to perform demolition, framing, drywall installation, and other related tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Mixed and poured concrete for variety of projects.
Landscaping Crew Member
Highland Academy
Portland TN
08.2020 - 05.2022
- Operated landscaping equipment to effectively maintain grounds and enhance campus aesthetics.
- Assisted in planting, pruning, and maintaining flora to promote healthy growth and visual appeal.
- Monitored inventory of tools and materials, ensuring readiness for daily landscaping operations.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Developed expertise in operating various landscaping tools such as mowers, trimmers, blowers efficiently ensuring the safety of self and others.
- Contributed to team efficiency through clear communication and collaboration on assigned tasks.
- Maintained client satisfaction by providing timely and professional landscape maintenance services.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
Education
High School Diploma -
Highland Academy
Portland TN05.2022
Skills
- Problem-solving
- Attention to detail
- Hardworking and reliable
- Teamwork
- Customer service
- Multitasking
- Reliability
- Critical thinking
- Effective communication
- Building, demolition, and renovation
- Inventory management
- Warehouse operations
- Inventory and stocking
Accomplishments
- I have completed over $2M+ worth of remodels in my 3+ years of remodeling.
Timeline
Operations Manager
JR Bath
08.2022 - Current
Landscaping Crew Member
Highland Academy
08.2020 - 05.2022
High School Diploma -
Highland Academy