Brandon York
Jackson,TN
Summary
Dynamic leader with a proven track record in the United States Air Force, excelling in performance evaluation and operational efficiency. Recognized for enhancing team collaboration and developing policies that drive success. Committed to exceptional customer relationship management, consistently achieving high satisfaction through innovative solutions and effective communication.
Overview
20
20
years of professional experience
Work History
Physical Medicine Flight Chief
United States Air Force, Joint Base Andrews
Joint Base Andrews, MD
09.2017 - 03.2021
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Squadron Superintendent
United States Air Force
Dover Air Force Base , DE
10.2016 - 09.2017
- Managed daily operations for squadron personnel and resources.
- Oversaw maintenance of equipment and compliance with safety standards.
- Provided leadership and direction to junior staff and airmen.
- Developed policies to enhance operational efficiency and effectiveness.
- Conducted performance evaluations and provided feedback to personnel.
- Facilitated communication between squadron members and higher command.
- Ensured compliance with established policies and procedures.
- Analyzed trends in operational data in order to identify areas needing improvement or modification.
Medical Services Flight Chief
United States Air Force
Dover Air Force Base, DE
10.2014 - 10.2016
- Coordinated team schedules for four clinics to optimize resource allocation and efficiency.
- Trained junior staff on operational procedures and safety protocols.
- Reviewed operational reports to identify areas for process improvement.
- Implemented standard operating procedures to enhance workflow consistency.
- Delegated projects for Medical Services Flight staff and monitored impact to enhance effectiveness.
Base Self-Assessment Program Manager
United States Air Force
McConnell Air Force Base, Kansas
05.2013 - 10.2014
- Developed and maintained project timelines using project management software.
- Facilitated stakeholder meetings to gather requirements and ensure alignment on goals.
- Managed risk assessments to identify potential issues and mitigate impacts.
- Created detailed reports summarizing program progress for senior management review.
- Trained team members on project management best practices and tools.
- Oversaw program compliance with requirements, schedule and budget.
Education
Associate of Applied Science - Physical Therapy
Community College of The Air Force
Montgomery, AL05-2013
MBA - Business
Bellevue University
Bellevue, NE11-2010
Bachelor of Science - Psychology
Tennessee Technological University
Cookeville, TN05-1997
Skills
- Performance evaluation
- Operational efficiency
- Team collaboration
- Policy development
- Equipment maintenance
- Customer relationship management
Timeline
Physical Medicine Flight Chief
United States Air Force, Joint Base Andrews
09.2017 - 03.2021
Squadron Superintendent
United States Air Force
10.2016 - 09.2017
Medical Services Flight Chief
United States Air Force
10.2014 - 10.2016
Base Self-Assessment Program Manager
United States Air Force
05.2013 - 10.2014
Associate of Applied Science - Physical Therapy
Community College of The Air Force
MBA - Business
Bellevue University
Bachelor of Science - Psychology
Tennessee Technological University
Accomplishments
- Medical Group Senior Non-Commissioned Officer of the 3rd Quarter, 2016
- Medical Operations Squadron Senior Non-Commissioned Offer of the Year, 2015
- Medical Group Non-Commissioned Officer of the 2nd Quarter, 2013
- Medical Operations Squadron Non-Commissioned Officer of the Year, 2010
Affiliations
- Avid golfer
- Fitness enthusiast
- Improving guitar skills and learning the banjo
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