Brandy Daniels
Seymour
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
General Manager
Copper Cellar, Calhoun’s
Pigeon Forge
11.2021 - Current
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff schedules and delegated responsibilities among team members.
- Implemented customer service training programs for front-line employees.
- Developed marketing strategies to enhance brand visibility and engagement.
- Analyzed financial reports to guide budget planning and resource allocation.
- Fostered a positive work environment through team-building initiatives.
- Enforced health and safety regulations in compliance with industry standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Manager
Copper Cellar
Pigeon Forge
11.2018 - 11.2021
- Assisted in managing daily operations for a busy restaurant environment.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Trained new team members on customer service standards and operational procedures.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented training programs to enhance employee skills and service quality.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
Buffalo Wild Wings
Maryville
05.2013 - 11.2018
- Assisted in managing daily operations and staff scheduling.
- Ensured compliance with health and safety regulations.
- Trained new employees on service standards and procedures.
- Monitored food quality and presentation standards during service hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Education
Seymour High School
Seymour, TNSkills
- Staff management
- Financial analysis
- Customer experience
- Operational oversight
- Effective communication
- Training development
- Business development
Certification
- ABC card
- Serve Safe Certificate
Accomplishments
- Stars of the industry General Manager of the Year
References
References available upon request.
Timeline
General Manager
Copper Cellar, Calhoun’s
11.2021 - Current
Assistant Manager
Copper Cellar
11.2018 - 11.2021
Assistant Store Manager
Buffalo Wild Wings
05.2013 - 11.2018
Seymour High School