Brandy Martin
McMinnville
Summary
Personable Certified Medical Assistant experienced in balancing administrative and clinical duties to enhance patient satisfaction. Delivered streamlined client processing through a thorough understanding of medical registration processes. Collaborated compassionately and respectfully to provide high-quality healthcare and customer service.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Certified Medical Assistant
ST Thomas Medical Partners-Ascension
McMinnville
10.2015 - Current
- Administered medications, vaccines, and treatments per physician orders.
- Educated patients on medication plans and follow-up care instructions.
- Collected and documented patient medical histories and vital signs accurately.
- Assisted healthcare providers with patient exams, including vital sign measurement.
- Managed patient scheduling to optimize appointment coordination and workflow.
- Maintained electronic health records in compliance with standards and accuracy.
- Prepared examination rooms by cleaning, organizing, and stocking necessary supplies.
- Relayed patient messages to physicians regarding concerns and treatment updates.
PSR
McMinnville Orthopedic Clinic/Capella
06.2015 - 10.2015
- Executed daily tasks with precision and efficiency.
- Assisted patients in completing registration forms and verifying insurance details.
- Coordinated effective communication between patients and healthcare providers.
- Utilized scheduling software to seamlessly book patient appointments.
- Educated patients on clinic policies and procedures concisely.
- Handled patient inquiries and resolved issues with professionalism.
- Maintained confidentiality of patient data in compliance with HIPAA regulations.
- Collected and verified patient demographic information for electronic health records.
PSR
BP Orthopedic/Capella
01.2015 - 06.2015
- Facilitated completion of registration forms and verification of insurance details for patients.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Utilized scheduling software to efficiently manage patient appointment bookings.
- Educated patients on clinic policies and procedures clearly and concisely.
- Addressed patient inquiries and resolved issues with a focus on professionalism.
- Ensured confidentiality of patient data in compliance with HIPAA regulations.
- Collected and verified patient demographic information for electronic health records accurately.
Receptionist/Medical Assistant
Central TN Foot & Ankle Center
12.2011 - 12.2014
- Assisted podiatrists during patient examinations and minor surgeries under direct supervision.
- Prepared examination rooms and sterilized instruments for optimal procedure conditions.
- Educated patients on foot care and provided comprehensive post-treatment instructions.
- Documented patient histories and recorded vital signs with precision and accuracy.
- Coordinated with insurance providers to verify coverage and address billing inquiries.
- Managed office supplies inventory and placed orders to maintain stock levels.
- Conducted follow-up calls to assess patient progress after treatments.
- Facilitated communication between podiatrist and healthcare providers regarding treatment plans.
Receptionist
Dr. Kastello
09.2011 - 12.2011
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and coordinated physician calendars effectively.
- Processed patient registrations and maintained accurate electronic records.
- Verified insurance details and communicated with providers promptly.
- Assisted in managing medical supplies and inventory for the office.
- Collaborated with healthcare staff to ensure smooth daily operations.
- Maintained a clean and organized reception area for patient comfort.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Cashier
KingWood Foodland
07.2011 - 12.2011
- Processed customer transactions efficiently at KingWood Foodland checkout.
- Handled cash, credit, and gift card payments accurately.
- Maintained clean and organized checkout area for customer satisfaction.
- Balanced cash drawer and reported discrepancies to management.
- Managed inventory by restocking shelves from backroom supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
Medical Assistant
Brandon Medical Group
02.2009 - 10.2011
- Assisted physicians with patient examinations and medical procedures.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Medical Assistant
Family Health Center
McMinnville
12.2007 - 01.2009
- Administered injections, medications and treatments as directed by the physician.
- Administered medications and vaccinations under physician supervision.
- Assisted physicians with patient examinations and medical procedures.
- Collected and documented patient medical histories accurately.
- Administered injections, medications, and treatments under physician supervision.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Shift leader/Cashier
Captain D's
McMinnville
07.2003 - 12.2007
- Processed customer orders efficiently at a busy fast food location.
- Operated cash register and handled cash transactions accurately.
- Assisted customers with menu selections and special requests promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Followed health and safety guidelines during food handling procedures.
Education
Medical Assistant Certification -
NHA
Certified Medical Assistant -
MedVance Institute
Cookeville, TN 03.2007 - 12.2007
Skills
- Medication administration and injection techniques
- Phlebotomy expertise
- Vital sign assessment
- Specimen processing and handling
- Medical terminology proficiency
- Clinical documentation skills
- Electronic medical records (EMR) experience
- Patient scheduling and referrals
- Insurance verification and compliance
- HIPAA adherence
- Basic life support certification
- Telephone etiquette and communication
- First aid knowledge
Highlights And Accomplishments
- Honor Roll
- Certified Medical Assistant
- Orthopedic Casting Class Certificate 2015
Timeline
Certified Medical Assistant
ST Thomas Medical Partners-Ascension
10.2015 - Current
PSR
McMinnville Orthopedic Clinic/Capella
06.2015 - 10.2015
PSR
BP Orthopedic/Capella
01.2015 - 06.2015
Receptionist/Medical Assistant
Central TN Foot & Ankle Center
12.2011 - 12.2014
Receptionist
Dr. Kastello
09.2011 - 12.2011
Cashier
KingWood Foodland
07.2011 - 12.2011
Medical Assistant
Brandon Medical Group
02.2009 - 10.2011
Medical Assistant
Family Health Center
12.2007 - 01.2009
Certified Medical Assistant -
MedVance Institute
03.2007 - 12.2007
Shift leader/Cashier
Captain D's
07.2003 - 12.2007
Medical Assistant Certification -
NHA