Braxton Pham
Halls
Summary
Dynamic professional with experience as a Front Desk Agent at Holiday Inn Express, excelling in room assignments and registration processing. Proven problem-solver adept at managing high call volumes as an IT Help Desk Technician. Committed to maintaining safety and security while delivering exceptional customer service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel Suites
06.2025 - 09.2025
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
IT Help Desk Technician
Dyersburg State Community College
06.2022 - 08.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Management
University of Tennessee, Martin, TN, US
Martin, TN05-2026
Associate of Science - General Studies
Dyersburg State Community College, Dyersburg, TN, US
Dyersburg, TN05-2024
Skills
- Room assignments
- Lobby oversight
- Credit and cash payments
- Registration processing
- Problem-solving skills
- Safety and security procedures
- Effective planning
Timeline
Front Desk Agent
Holiday Inn Express Hotel Suites
06.2025 - 09.2025
IT Help Desk Technician
Dyersburg State Community College
06.2022 - 08.2024
Bachelor of Science - Management
University of Tennessee, Martin, TN, US
Associate of Science - General Studies
Dyersburg State Community College, Dyersburg, TN, US