Brayden Hoffman
Knoxville
Summary
Proven Sales Apprentice Technician at Discount Tire, I excelled in client relationship building and mechanical knowledge, driving top sales and enhancing customer satisfaction. Trained new hires, streamlined sales processes, and surpassed targets through effective customer engagement and problem-solving. Achieved notable client retention and sales growth, demonstrating adaptability and a commitment to excellence. Developed comprehensive sales skills in fast-paced, customer-focused environment. Strong ability to connect with clients and understand their needs, leading to improved customer satisfaction and sales performance. Looking to transition into new field where these transferrable skills can drive success and innovation.
Overview
3
3
years of professional experience
Work History
Sales Apprentice Technician
Discount Tire
01.2022 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Enhanced client retention through diligent follow-ups and maintaining open lines of communication.
- Trained new hires on company products, services, and best practices for success in the role.
- Collaborated with the sales team to streamline processes and improve overall efficiency.
- Participated in industry events to stay informed on market trends and expand professional networks.
- Boosted sales by effectively identifying customer needs and offering tailored solutions.
- Managed client accounts, ensuring timely delivery of products and addressing any concerns or issues that arose.
- Developed rapport with clients through active listening, resulting in increased customer satisfaction.
- Regularly exceeded sales targets by implementing effective prospecting techniques and building strong relationships with key decisionmakers.
- Managed customer expectations and helped navigate sales processes.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Conducted market research to assess customer needs and preferences.
- Provided product and technical support to customers.
- Analyzed customer feedback and identified areas for improvement.
- Addressed customer queries and complaints with prompt and professional responses.
- Monitored competitor activities and pricing strategies to compare performance.
- Addressed each customers' needs and wants to recommend suitable product options.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Used Software to maintain company database with essential account and sales information.
- Educated new sales staff on store policies and customer support operations.
Front Service Clerk
Publix Grocery Store
09.2022 - 03.2023
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
No Degree - Business Management
University of Tennessee
Knoxville, TN05-2027
Skills
- Client relationship building
- Customer engagement
- Email outreach
- Works Well Under Pressure
- Multitasking and organization
- Problem-solving skills
- Power Tools and Equipment
- Store maintenance
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Mechanical Knowledge
- Preventive Maintenance
- Pricing accuracy
- Closing deals
- Equipment maintenance
- Customer interaction
- Quality control
- Sales strategy
- OSHA compliance
- Team Training
- Customer relationship management (CRM)
- Performance improvement
- Tech-Savvy
- Cleaning and sanitizing
- Equipment inspections
- Instrument Calibration
- Staff education and training
- Equipment calibration
- Verbal communication
- Multitasking ability
- Complex Repairs
- Problem-solving
- Complaint resolution
- Attention to detail
- Risk mitigation
- Customer retention
- Telephone etiquette
- Financial transactions
- Team collaboration
- Decision-making
- Adaptability and flexibility
Languages
English
Native or Bilingual
Interests
- Outdoor Recreation
- Video Gaming
- Artificial Intelligence (AI) and Machine Learning
- Auto Repair/Restoration
- I like working with my hands and fixing things
- Crafting and DIY Projects
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoy hobbies that combine physical activity with outdoor exploration
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Front Service Clerk
Publix Grocery Store
09.2022 - 03.2023
Sales Apprentice Technician
Discount Tire
01.2022 - Current
No Degree - Business Management
University of Tennessee
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