Brazzica Jackson
Memphis
Summary
Accomplished professional with a proven track record at Regional One Health Medical Center, enhancing patient satisfaction and streamlining healthcare delivery. Expert in patient confidentiality and data entry, with strong leadership and problem-solving skills. Reduced wait times and improved facility cleanliness, contributing significantly to a positive patient experience and operational efficiency.
Overview
9
9
years of professional experience
Work History
Patient Services Clerk
Regional One Health Medical Center
06.2019 - Current
- Scheduled diagnostic tests and procedures for patients as ordered by healthcare providers, coordinating logistics with external facilities when required.
- Ensured accuracy of patient demographic information through regular audits of electronic health records systems.
- Contributed to a positive clinic atmosphere by greeting patients warmly upon arrival and addressing their needs promptly.
- Assisted in reducing wait times by efficiently managing patient flow and appointment scheduling.
- Provided compassionate support for patients experiencing emotional distress or anxiety related to their medical condition or visit.
- Managed incoming phone calls effectively, directing callers to appropriate departments or resources as needed.
- Upheld HIPAA regulations and standards for protecting patient information.
- Trained new staff on hospital processes and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Care Technician
Regional One Health Medical Center
10.2017 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
EVS Technician
Regional One Health Medical Center
06.2015 - Current
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
Education
No Degree - Nursing
University of Memphis
Memphis, TN08.2027
Skills
- Strong Organization
- Patient confidentiality
- Insurance Verification
- Data entry proficiency
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Medical Terminology
CPR Certification
4/2023 TO 4/2025
Timeline
Patient Services Clerk
Regional One Health Medical Center
06.2019 - Current
Patient Care Technician
Regional One Health Medical Center
10.2017 - Current
EVS Technician
Regional One Health Medical Center
06.2015 - Current
No Degree - Nursing
University of Memphis
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