Breanna Halliburton
Nashville
Summary
Dynamic shift leader with a strong focus on customer satisfaction and team collaboration. Skilled in conflict resolution and communication, aiming to enhance operational efficiency and team performance.
Overview
3
3
years of professional experience
Work History
Shift Leader
Cinnaholic
Fort Wayne, IN
05.2025 - 01.2026
- Supervised daily operations to ensure efficient workflow and high-quality product delivery.
- Trained new team members on operational procedures and customer service standards.
- Optimized inventory management by tracking stock levels and minimizing waste.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Collaborated with management to implement promotional strategies that increased customer engagement.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Cashier
The Great Escape
Fort Wayne, IN
05.2023 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Handled returns and exchanges, following company policies to ensure compliance.
- Collaborated with team members to maintain a clean and organized workspace.
- Managed inventory levels at registers, restocking items as needed for optimal sales support.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Business Administration
Belmont University
Nashville, TN05-2028
High School Diploma -
Blackhawk Christian
Fort Wayne, IN05-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Creative problem solving
- Team collaboration and leadership
- Conflict resolution
- Shift paperwork completion
- Customer service
- Work ethic and integrity
- Patience and empathy
Timeline
Shift Leader
Cinnaholic
05.2025 - 01.2026
Cashier
The Great Escape
05.2023 - 08.2024
No Degree - Business Administration
Belmont University
High School Diploma -
Blackhawk Christian