Breahna Phillips
Nashville
Summary
Dedicated Customer Service Representative with a strong background in inquiry resolution, effective communication, and technical troubleshooting. Proven ability to enhance customer satisfaction and streamline complaint resolution processes.
Overview
10
10
years of professional experience
Work History
Utility Tech Customer Service Rep
Metropolitan Government of Nashville
Nashville
2022.10 - 2025.06
- Identified customer needs and provided appropriate solutions.
- Answered customer questions regarding system functionality and usage.
- Tracked progress on open cases, escalating more complex issues when appropriate.
- Adhered to established policies and procedures related to customer service operations.
- Identified product defects and reported them to the development team for resolution.
- Conducted follow-up calls to ensure customer satisfaction and support retention efforts.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained knowledge of product features and updates to assist customers effectively.
Sales Representative
Lincare
Nashville
2017.05 - 2022.07
- Assisted customers in selecting appropriate respiratory equipment and services.
- Educated clients on product usage and safety procedures for home care.
- Coordinated with healthcare providers to ensure timely service delivery.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Customer Service Representative
Asurion
Antioch
2015.10 - 2017.05
- Assisted customers with inquiries regarding device protection plans and claims.
- Processed service requests efficiently through company-specific software systems.
- Handled customer complaints with empathy and professionalism to ensure satisfaction.
Education
High School Diploma -
Whites Creek High School
Whites Creek, TN2014-05
Some College (No Degree) - Physical Therapy
Rust College
Holly Springs, MSSkills
- Customer support
- System functionality
- Technical troubleshooting
- Effective communication
- Inquiry resolution
- Product defect reporting
- Sales techniques
- Order entry
- Service request processing
- Product education
- Customer follow-up
- Account inquiries
Timeline
Utility Tech Customer Service Rep
Metropolitan Government of Nashville
2022.10 - 2025.06
Sales Representative
Lincare
2017.05 - 2022.07
Customer Service Representative
Asurion
2015.10 - 2017.05
High School Diploma -
Whites Creek High School
Some College (No Degree) - Physical Therapy
Rust College