Breana Lopez

• Oversee daily operations of a busy veterinary hospital to ensure efficient workflows, high quality patient care, and excellent client service
• Manage and maintain inventory including ordering, auditing, vendor coordination, cost control, and reducing waste and backorders
• Track, review, and analyze key performance indicators including revenue, appointment flow, client retention, and staff productivity to support data driven decisions
• Lead hiring, onboarding, training, scheduling, performance management, and termination processes for clinical and administrative staff
• Serve as primary liaison between veterinarians, technicians, CSRs, kennel staff, vendors, and corporate leadership
• Develop, implement, and maintain standard operating procedures to ensure consistency, compliance, and operational efficiency
• Handle employee relations issues including coaching, corrective actions, conflict resolution, and policy enforcement
• Ensure compliance with state regulations, corporate policies, and veterinary medical standards
• Manage payroll support, timecard approvals, and labor optimization to align staffing with hospital needs
• Oversee client communication standards including complaint resolution, policy education, and retention focused engagement
• Coordinate facility maintenance, equipment needs, and safety protocols to support a clean and functional hospital environment
• Support financial goals by monitoring expenses, identifying improvement opportunities, and implementing process improvements

• Managed daily operations of office, including scheduling, correspondence and supplies.
• Implemented efficient administrative systems, resulting in improved workflow and productivity.
• Successfully coordinated and executed events, meetings, and travel arrangements for executives and staff.
• Managed front desk operations, including answering phone calls and scheduling appointments.
• Assisted veterinarians with patient care, including administering medications and restraining animals.
• Provided exceptional customer service, addressing client inquiries and concerns with empathy and professionalism.
• Maintained accurate electronic medical records and organized patient files for easy access.
• Provided hands-on care for animals, including feeding, grooming, and administering medications.
• Educated pet owners on proper healthcare, nutrition, and preventive treatments.
• Managed scheduling for a team of 30-employees, ensuring optimal coverage and productivity.
• Conducted extensive candidate sourcing and successfully filled multiple open positions within tight deadlines.
• Demonstrated strong customer service skills by addressing and resolving client concerns promptly and efficiently.
• Efficiently managed a high volume of incoming and outgoing emails, ensuring prompt response times.
• Actively participated in Veterinary webinars to stay up-to-date with industry developments and advances.
• Demonstrated strong communication skills while handling high-income client inquiries and concerns.
• Received consistent 5-star ratings on Yelp for exceptional customer service and personalized attention.
• Maintained a high average rating on Google Reviews, demonstrating a strong track record of customer satisfaction.
• Knowledgeable in the care and treatment of avian and reptile patients.
• Extensive experience in providing exceptional care for feline patients, with a focus on their unique needs.
• Extensive experience providing exceptional care for various breeds and sizes of k9 patients.
• Extensive experience in providing exceptional care for small mammals including rabbits, guinea pigs, and hamsters.
• Knowledge of common veterinary procedures, such as wound management, vaccinations, and dental cleanings.
• Familiarity with medical terminology and ability to communicate effectively with veterinarians and clients.
• Knowledgeable in adhering to pharmaceutical safety protocols and maintaining a clean and organized work environment.
• Proficient in using payroll software to calculate and process employee salaries accurately and efficiently.

• Maintained examination and treatment rooms in readiness for patients, consistently restocking supplies and sanitizing surfaces between each visit.
• Provided excellent client support by managing a balanced schedule of office visits, surgical procedures, and walk-in opportunities.
• Reduced treatment errors through precise completion of forms and patient documentation.
• Kept charts current by adding new patient and owner information, such as personal details, address updates, and payment data.
• Enhanced patient flow by handling check-in and checkout procedures smoothly.
• Increased office revenue with effective product promotional strategies.
• Helped patients by telephone and in-person to resolve various billing and scheduling issues.
• Updated Avimark accounts with new patient and information data.
• Created positive environment by maintaining neat lobby areas and greeting each person promptly.
• Assisted with billing by verifying patients' insurance coverage and following up on missing and incorrect information.
• Collected and distributed mail and packages for staff of 33.
• Offered additional support and assistance to patients with limitations.
• Relayed messages and transferred records between staff and offices to facilitate effective patient care.
• Supported accounting by reconciling daily payment charges and maintaining accurate records.
• Helped and assisted Front Office Manager in training new hires.

• Prevented harm to pets or staff by carefully restraining animals.
• Prepared patients for radiographs, surgeries, and comfort care.
• Flexed between examinations, urgent care, and planned procedures depending on loads.
• Assisted with keeping pets safe by consistently following optimal processes.
• Improved overall pet health by educating clients about wellness plans and preventive care.
• Created positive, professional relationships with animals and owners.
• Cleaned treatment areas, examination rooms, and laboratories during closing hours.
• Helped maintain flow of patients at veterinary practice using expert customer service and technical abilities.
• Supported veterinarians and technicians in carrying out procedures.
• Cared for animals in recovery and identified changes or symptoms of concern.
• Protected animals from self-injury and staff from harm by implementing restraints during procedures.
• Cleaned, maintained and sterilized animal care instruments and equipment.
• Backed up receptionists with routine care such as making appointments and checking in animals.
• Helped determine nature of illnesses and injuries by assisting veterinarians.
• Controlled animal pain and movements through skilled administration of anesthetics during surgery.
• Improved animal wellbeing with regular companionship and exercise.
• Delivered emergency first aid to sick or injured animals.
• Assisted with surgical procedures by preparing equipment and passing instruments.