Breanna Gross
Clinton
Summary
Dedicated and adaptable employee with experience in leadership, customer service, and team collaboration. Quick learner with strong communication skills and experience handling responsibilities in high pressure environments.
Overview
1
1
year of professional experience
Work History
Shift Leader
Swig
Oak Ridge
07.2025 - Current
- Led shifts and helped manage daily store operations in a fast-paced environment
- Managed cash handling, performed opening/closing duties, and organized shifts to ensure smooth operations
- Trained new employees in customer service, drink preparation, and store procedures to enhance team readiness
- Handled customer concerns professionally and maintained positive customer experiences
- Collaborated with team members to uphold speed, accuracy, and cleanliness standards during peak hours
- Assisted with inventory restocking and keeping the store fully prepared during busy hours
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2026
9th-11th - Business
Clinton High School
Clinton, TNSkills
- Shift leadership
- Staff supervision
- Team leadership
- Employee training
- Staff training and development
- Customer service
- Sales and upselling
- Problem resolution
- Store operations
- Inventory management
- POS system operation
- Cash handling
- Team building
- Positive attitude
Timeline
Shift Leader
Swig
07.2025 - Current
High School Diploma -
Penn Foster Career School
9th-11th - Business
Clinton High School