Breanna Lynn
Knoxville
Summary
Dynamic Estimator with proven expertise at Dalton Collision, adept at utilizing advanced estimating software to enhance accuracy and efficiency. Recognized for exceptional customer service and integrity, I effectively minimized discrepancies in repair costs while ensuring thorough damage documentation. Committed to continuous improvement and client satisfaction in high-pressure environments.
Collision repair specialist with strong track record in accurately estimating repair costs and efficiently coordinating repair processes. Adept at working within team to achieve optimal results and adapt to changing project requirements. Skilled in damage assessment, customer communication, and adherence to safety and quality standards. Known for reliability and results-driven approach in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Estimator/Blueprinter
Dalton Collision
02.2024 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
Estimator
Toyota Knoxville
08.2018 - 02.2024
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
Education
High School Diploma -
Halls High School
Knoxville, TN05-2009
Skills
- Cost estimation
- Material takeoffs
- Estimate preparation
- Estimating software
- Photographic evidence
- Repair planning
- Damage documentation
- Customer service
- Customer assistance
- Work ethic and integrity
Certification
Toyota and Lexus Certified
I-Car Certified
Timeline
Estimator/Blueprinter
Dalton Collision
02.2024 - Current
Estimator
Toyota Knoxville
08.2018 - 02.2024
High School Diploma -
Halls High School
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