Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Russell

Maryville

Summary

Versatile employee bringing valuable experience in adverse roles, including serving, sales associate, cashier and receptionist/office assistant for Buffalo Wild Wings, JCPenney, Chick-Fil-A, and All Womens Care. Possessing uncompromising work ethic, time management, organization and prioritization qualities.

Overview

2
2
years of professional experience

Work History

Cashier

Chick-Fil-A
Maryville
03.2017 - 01.2018
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Server

Buffalo Wild Wings
ALCOA
01.2018 - 04.2019
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Operated POS terminals to input orders, split bills and calculate totals.

Sales Associate

JC Penney Co Inc.
Maryville
10.2017 - 03.2018
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Receptionist/Office Assistant

All Womens Care
Maryville
04.2018 - 09.2018
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Scheduled appointments based on [Job title] availability and established load parameters.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
04.2018

Skills

  • Organization and efficiency
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Business operations understanding
  • Flexible
  • Dining customer service
  • Effective customer upselling
  • Menu knowledge
  • Food safety understanding
  • Relationship selling
  • Merchandising knowledge
  • Cash handling accuracy
  • Cash register operation

Timeline

Receptionist/Office Assistant

All Womens Care
04.2018 - 09.2018

Server

Buffalo Wild Wings
01.2018 - 04.2019

Sales Associate

JC Penney Co Inc.
10.2017 - 03.2018

Cashier

Chick-Fil-A
03.2017 - 01.2018

High School Diploma -

Penn Foster Career School
Breanna Russell