Breanna Russell
Maryville
Summary
Versatile employee bringing valuable experience in adverse roles, including serving, sales associate, cashier and receptionist/office assistant for Buffalo Wild Wings, JCPenney, Chick-Fil-A, and All Womens Care. Possessing uncompromising work ethic, time management, organization and prioritization qualities.
Overview
2
2
years of professional experience
Work History
Cashier
Chick-Fil-A
Maryville
03.2017 - 01.2018
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answering questions and offering advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Processed customer payments quickly and returned exact change and receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Server
Buffalo Wild Wings
ALCOA
01.2018 - 04.2019
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Promoted desserts, appetizers and specialty drinks.
- Operated POS terminals to input orders, split bills and calculate totals.
Sales Associate
JC Penney Co Inc.
Maryville
10.2017 - 03.2018
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Receptionist/Office Assistant
All Womens Care
Maryville
04.2018 - 09.2018
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Scheduled appointments based on [Job title] availability and established load parameters.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04.2018
Skills
- Organization and efficiency
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Business operations understanding
- Flexible
- Dining customer service
- Effective customer upselling
- Menu knowledge
- Food safety understanding
- Relationship selling
- Merchandising knowledge
- Cash handling accuracy
- Cash register operation
Timeline
Receptionist/Office Assistant
All Womens Care
04.2018 - 09.2018
Server
Buffalo Wild Wings
01.2018 - 04.2019
Sales Associate
JC Penney Co Inc.
10.2017 - 03.2018
Cashier
Chick-Fil-A
03.2017 - 01.2018
High School Diploma -
Penn Foster Career School