Bree Peters
Kingsport
Summary
Human Resources professional with over three years of experience supporting HR leadership within one of the nation's largest healthcare organizations. Proven expertise in interpreting and applying HR policies, programs, and processes while providing exceptional service to employees, managers, and executive leadership. Experienced in personnel administration, payroll, compensation, benefits, onboarding, reporting, executive correspondence, project coordination, and maintaining confidential employee information. Adept at collaborating across cross-functional teams, managing multiple priorities in fast-paced environments, and delivering accurate, detail-oriented work with professionalism, initiative, and integrity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veterans Integrated Service Network (VISN 15)
03.2026 - Current
- Accepted a regional promotion to support Veterans Integrated Service Network (VISN 15), expanding the impact of patient access and healthcare coordination to serve a broader population of Veterans while supporting employees across multiple facilities.
- Serve as the primary point of contact for incoming Veteran inquiries, independently assessing needs and routing requests to the appropriate departments for timely resolution.
- Utilize extensive knowledge of healthcare operations, scheduling processes, and organizational policies to coordinate efficient patient access and maximize clinic readiness.
- Exercise sound judgment while resolving complex customer concerns involving emotionally distressed or dissatisfied individuals.
- Interpret regulations and organizational procedures to independently make decisions that support quality customer service and operational efficiency.
- Collaborate with interdisciplinary teams to ensure continuity of care while maintaining exceptional service standards.
Human Resources Assistant (Detail)
James H. Quillen VA Medical Center – Johnson City, TN
06.2025 - 03.2026
- Supported Human Resources leadership by interpreting HR policies, programs, and processes while providing guidance to employees and managers across a workforce exceeding 3,000 employees.
- Facilitated Human Resources transactions involving personnel actions, hires, employee movements, compensation changes, and terminations while ensuring compliance with federal regulations and organizational policies.
- Served as a primary Human Resources resource for employee and management questions regarding payroll, benefits, compensation, personnel documentation, employment processes, and policy interpretation.
- Collaborated daily with Payroll, Compensation, Benefits, Talent Acquisition, Employee Relations, Performance Management, and other HR functional areas to ensure accurate and timely resolution of personnel matters.
- Gathered, analyzed, and consolidated information to prepare executive reports, internal and external correspondence, presentations, briefing materials, policy documents, and leadership communications with exceptional attention to detail.
- Developed, maintained, and monitored Human Resources reports, personnel tracking documentation, hiring status reports, and organizational data to support leadership decision-making.
- Audited electronic employee records and personnel files to ensure regulatory compliance, document accuracy, and adherence to organizational policies.
Human Resources Secretary
James H. Quillen VA Medical Center – Johnson City, TN
12.2022 - 03.2026
- Coordinated executive calendars, scheduled meetings, assembled background materials, prepared agendas, developed presentations, recorded meeting minutes, and coordinated meeting logistics for senior leadership.
- Led Human Resources huddles, facilitated assigned meetings, represented HR leadership during leadership meetings, and collaborated on cross-functional initiatives supporting organizational objectives.
- Streamlined Human Resources workflows, improved document management processes, reduced processing delays, and enhanced accuracy of personnel actions and onboarding documentation.
- Assisted with budget monitoring, purchase requests, and contract administration while ensuring compliance with Federal Acquisition Regulations (FAR) and VA Acquisition Regulations (VAAR).
- Maintained the highest level of confidentiality while handling sensitive personnel records, executive correspondence, employee information, and organizational documentation.
- Demonstrated exceptional organizational skills by effectively managing multiple projects, competing priorities, and strict deadlines in a fast-paced Human Resources environment.
Advanced Medical Support Assistant
James H. Quillen VA Medical Center – Johnson City, TN
11.2019 - 12.2022
- Supported recruitment initiatives by participating on interview panels, assisting with candidate evaluations, and contributing to hiring recommendations.
- Assisted onboarding efforts by coordinating orientation activities and ensuring new employees completed required administrative processes.
- Trained and mentored new employees on organizational systems, operational procedures, customer service expectations, and regulatory compliance.
- Collaborated across departments to coordinate staffing coverage, workforce planning activities, and operational continuity.
- Communicated effectively with leadership, employees, patients, and multidisciplinary teams while providing exceptional customer service in a fast-paced healthcare environment.
- Maintained accurate electronic documentation, scheduling records, and administrative reports while ensuring compliance with organizational policies and procedures.
Education
Bachelor of Science - Public Health Administration
East Tennessee State University
08.2019
Skills
- Human Resources Administration
- HR Policies, Programs & Processes
- Employee Relations & Personnel Administration
- Payroll, Benefits & Compensation Support
- Talent Acquisition & Onboarding
- Data Analysis
- Cross-Functional Collaboration
- Executive Administrative Support
- Meeting & Project Coordination
- Electronic Records Management
- Confidential Information Management
Certification
- Yellow Belt - Lean Certified – Process Improvement & Workflow Optimization
- Contracting Officer's Representative (COR) Certified
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- SharePoint Site Administration
- HRSmart & USA Staffing
- VATAS & Concur
- Various Human Resources Reporting & Records Management
- Federal HR Policy Interpretation & Payroll Support
Timeline
Advanced Medical Support Assistant
Veterans Integrated Service Network (VISN 15)
03.2026 - Current
Human Resources Assistant (Detail)
James H. Quillen VA Medical Center – Johnson City, TN
06.2025 - 03.2026
Human Resources Secretary
James H. Quillen VA Medical Center – Johnson City, TN
12.2022 - 03.2026
Advanced Medical Support Assistant
James H. Quillen VA Medical Center – Johnson City, TN
11.2019 - 12.2022
Bachelor of Science - Public Health Administration
East Tennessee State University