Brenda-Gail Taylor
Clarksville
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Writer (Contract)
Procore Technologies
11.2022 - Current
- Develop comprehensive user documentation for Procore's construction management software, resulting in a reduction in customer support inquiries related to basic functionality.
- Collaborate with cross-functional teams to create and maintain a library of 100+ product guides, ensuring accurate and up-to-date information for end-users.
- Improve content organization and accessibility by implementing a user-friendly information architecture, leading to increased user engagement with support documentation.
- Author and update numerous in-depth technical articles, resulting in a boost in organic website traffic and improved SEO rankings.
Freelance Editor/Writer
Self-Employed
01.2007 - Current
- Perform extensive research to collect pertinent data and gather images related to the assigned topic to enhance client deliverables.
- Develop content, and provide publishing, writing, and editing consultations for clients.
- Edited and proofread fiction and non-fiction manuscripts for Lumen-Us Publishing.
- Research and write blog posts, web content, and articles on a variety of subjects according to specific client requirements.
- Writing engaging and insightful editorial content that informs readers, helps them make important decisions, and provides long-lasting value.
Communications and Training Specialist (Contract)
City of Memphis
05.2022 - 09.2022
- Developed engaging training materials, including instructional manuals, e-learning modules, and multimedia presentations, which received consistently positive feedback from trainees.
- Conducted needs assessments and customized training modules for various city departments.
- Collaborated with department heads to identify and address communication and training gaps.
Educator
Various
08.2007 - 05.2022
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
Education
M.A. - English Language and Literature
Western Illinois University
Macomb, ILB.S. - Journalism
Southern Illinois University
Carbondale, ILM.Ed. - Secondary Education
Grand Canyon University
Phoenix, AZ2015
Skills
- Content Creation
- Taxonomy and Tagging
- Version Control
- Content Lifecycle Management
- Snagit
- Figma
- HTML
- CSS
- Sharepoint
- MindTouch
- WordPress
- JIRA
- Slack
- ChatGPT
- Gemini AI
- Google Workspace
- Stakeholder Management
Skills Tools
Ability to create, edit, and format content within MindTouch, including articles, documents, and multimedia elements., Skills in organizing content using categories, tags, and metadata to ensure efficient content discovery and navigation., Knowledge of versioning and revision history features to track changes and manage content updates effectively., Understanding of content lifecycle processes, including content creation, review, approval, and retirement., Snagit, Figma, draw.io, HTML, CSS, Github, Markdown, Sharepoint, MindTouch, WordPress, JIRA, Slack, ChatGPT
Certification
CPACC
Timeline
Technical Writer (Contract)
Procore Technologies
11.2022 - Current
Communications and Training Specialist (Contract)
City of Memphis
05.2022 - 09.2022
Educator
Various
08.2007 - 05.2022
Freelance Editor/Writer
Self-Employed
01.2007 - Current
M.A. - English Language and Literature
Western Illinois University
B.S. - Journalism
Southern Illinois University
M.Ed. - Secondary Education
Grand Canyon University
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