Brenda Mccaleb
Greeneville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Direct Support Professional Caregiver
Support Solutions of Tennessee
Greeneville
11.2024 - Current
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Demonstrated empathy towards individuals receiving services while promoting independence whenever possible.
- Supported bathing, dressing and personal care needs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Customer Service Representative
Forward Air
Greeneville
11.2022 - 11.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Dental Assistant
Ross Medical Education Center
Johnson City Tennessee 10-2017
High School Diploma -
Greeneville High School
Greeneville05-2008
Skills
- Client communication
- Personal care
- Medication management
- Activity planning
- Customer service
- Time management
- Relationship building
- Problem solving
- Team collaboration
- Conflict resolution
- Record keeping
- Transportation assistance
- Personal hygiene assistance
- Meal preparation
- Nutrition monitoring
- Patient care
References
References available upon request.
Timeline
Direct Support Professional Caregiver
Support Solutions of Tennessee
11.2024 - Current
Customer Service Representative
Forward Air
11.2022 - 11.2024
Dental Assistant
Ross Medical Education Center
High School Diploma -
Greeneville High School