Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Myers

Pigeon Forge

Summary

Experienced and skilled in guest relations and maintaining positive interactions with a proven record as a Real Estate Office Administrator and an Airbnb Super Host. I am known to have strong organizational skills and friendly and effective communication skills.

As a resident of the area, I can answer many questions guest may have about the Sevier County area.

Having been in a customer service industry for more than 20 years, I have experience in prioritizing multiple tasks requiring immediate attention and do so with customers and guest as a priority. I am known for reliability, adaptability and positive attitude.

Overview

23
23
years of professional experience

Work History

Office Administrator

All Star Realty
04.2002 - Current
  • Greet and welcome clients, customers, professional associates, and visitors.
  • Scheduling: Coordinate appointments for listing and showing of properties, home inspectors, appraisers, cleaners, maintenance, and closing of properties.
  • Communication: Answer and route calls, deliver messages, incoming emails, mail, and packages to appropriate agent.
  • Bookkeeping and recordkeeping: Maintain bookkeeping procedures, including monthly and end of year consolidation, ensured both paper and electronic filing systems are sustained for easy retrieval as needed and required, ensure information has been entered in MLS systems properly.
  • Photography: Photograph homes and properties for marketing and system requirements.
  • Marketing and Advertising: Maintain and coordinate face to face, digital, and physical promotions for listing, the company,and agents.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • General Office: Keep office clean and organized, track and restock items as needed for agents and visitors.

Airbnb Host

Self Employed Services
05.2017 - 05.2024
  • Maintained a continual Super Host status by providing friendly and thoughtful guest experiences.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Coordinated and scheduled cleaning and any needed maintenance with a professional cleaning service, pest control, and inspections, so that guest would have a positive and pristine experience throughout their stay.
  • Resolved any rare conflicts or miscommunications promptly and professionally to ensure positive relationships with guests and owners were maintained.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Ensured decor was fresh and updated as needed, including seasonal changes.
  • Accommodated last minute requests to address needs of guests and owners, achieving satisfaction and repeat business.
  • Maintained and coordinated cashflow statements for for owners.


Education

Lithia Springs Comprehensive High School
Lithia Springs, GA

Skills

  • Time management
  • Strong organization
  • Office administration
  • Booking management
  • Effective problem solving
  • Office management
  • Excellent communication
  • Property management
  • Guest relations
  • Attention to detail
  • Reliability

Timeline

Airbnb Host

Self Employed Services
05.2017 - 05.2024

Office Administrator

All Star Realty
04.2002 - Current

Lithia Springs Comprehensive High School

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Brenda Myers