Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Odom

Knoxville

Summary

Dynamic and results-driven professional with extensive experience at Cracker Barrel Old Country Store, excelling in team leadership and cash handling. Proven ability to enhance customer satisfaction through strategic issue analysis and constructive mindset, fostering loyalty and repeat business. Committed to optimizing operations and delivering exceptional service in fast-paced environments.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

10
10
years of professional experience

Work History

Shift Leader/Restaurant Server

Cracker Barrell Old Country Store
05.2021 - Current
  • Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
  • Supported team members in maintaining high standards of product quality and service delivery.
  • Learned safety protocols and best practices for equipment operation and workplace safety.
  • Coordinated with staff to optimize scheduling and shift coverage for peak business hours.
  • Contributed to training new employees on store policies, procedures, and customer service techniques.
  • Engaged with customers to address inquiries, resolve issues, and enhance overall experience.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Bartender/Bar and Restaurant Manager

Bartram Trails Golf Club
02.2019 - 03.2021
  • Managed bar inventory, ensuring availability of essential supplies and minimizing waste through efficient organization.
  • Implemented cash handling procedures, maintaining accuracy in transactions and reducing discrepancies during shifts.
  • Oversaw bar cleanliness and compliance with health regulations, promoting a safe environment for staff and patrons.
  • Collaborated with kitchen staff to coordinate timely food and beverage service during peak hours, improving overall efficiency.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.

Salesperson

Furniture Warehouse
10.2015 - 03.2021
  • Developed strong relationships with customers to enhance loyalty and repeat business.
  • Conducted product demonstrations to educate clients on features and benefits.
  • Collaborated with team members to achieve sales targets and improve service delivery.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Monitored market trends to identify new opportunities and adjust sales strategies accordingly.
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.

Education

High School Diploma -

Harlem High School
Harlem, GA

Skills

  • Constructive mindset
  • Cash handling
  • Team leadership
  • Strategic issue analysis

Timeline

Shift Leader/Restaurant Server

Cracker Barrell Old Country Store
05.2021 - Current

Bartender/Bar and Restaurant Manager

Bartram Trails Golf Club
02.2019 - 03.2021

Salesperson

Furniture Warehouse
10.2015 - 03.2021

High School Diploma -

Harlem High School

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Brenda Odom