Brenda Wingert
Gallatin
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Hickory Falls Wood-fired Grille & Bar. Proven track record in training staff, enhancing service quality, and implementing efficient workflows. Adept in cash handling and fostering guest engagement, ensuring memorable dining experiences and repeat business.
Overview
29
29
years of professional experience
Work History
Server/Server Trainer
Hickory Falls Wood-fired Grille & Bar
12.2004 - Current
- Delivered exceptional customer service to enhance dining experiences and foster repeat business.
- Managed food and beverage orders efficiently, ensuring timely delivery and guest satisfaction.
- Trained new staff on restaurant protocols, menu items, and service standards to maintain quality.
- Collaborated with kitchen staff to ensure accurate order preparation and timely service execution.
- Handled cash transactions accurately while maintaining balanced registers at the end of shifts.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Implemented workflow improvements that increased service efficiency during peak hours.
- Maintained a clean and organized dining environment to uphold health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Corporate Server Trainer
Logan's Roadhouse
04.1997 - 12.2004
- Developed and delivered training programs to enhance server skills and performance.
- Implemented standard operating procedures to ensure consistency in service quality.
- Mentored new trainers to improve onboarding processes and training effectiveness.
- Assessed training needs and tailored content for various learning styles.
- Facilitated ongoing workshops to reinforce menu knowledge and service techniques.
- Collaborated with management to identify performance gaps and develop targeted solutions.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
Education
High School Diploma -
Madison High School
Madison, TNSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Team collaboration
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
Timeline
Server/Server Trainer
Hickory Falls Wood-fired Grille & Bar
12.2004 - Current
Corporate Server Trainer
Logan's Roadhouse
04.1997 - 12.2004
High School Diploma -
Madison High School