Brenda Wright
Niota
Summary
Dedicated representative with a strong background in managing customer interactions and fostering relationships. Known for effective objection handling and collaboration with teams to refine sales approaches, aiming to enhance client retention and satisfaction.
Overview
9
9
years of professional experience
Work History
Telesales Representative
CNO Financial Colonial Penn Life Insurancwe
Carmel, IN
07.2020 - 05.2026
- Developed strong customer relationships through effective communication and follow-up strategies.
- Utilized software to track sales leads and manage customer interactions efficiently.
- Conducted sales presentations, highlighting key features to address customer needs and overcome objections.
- Collaborated with team members to refine sales scripts, improving overall call effectiveness.
- Established a voice within the company for customer feedback.
Sales Agent
Taylor Agency- American Income Insurance Indianapolis
Indianapolis, IN
01.2020 - 06.2020
- Nurtured and managed client relationships, focusing on improving customer satisfaction and ensuring long-term retention.
- Conducted thorough needs assessments to tailor insurance solutions for clients' specific requirements.
- Leveraged CRM software to efficiently track leads, manage client data, and streamline communication processes.
- Collaborated with team members to strategize sales approaches and improve overall performance metrics.
Customer Service Representative
Vaco LLC
Brentwood, TN
04.2019 - 01.2020
- Managed resolution of customer inquiries through diverse communication platforms to enhance customer experience.
- Facilitated comprehensive management of intricate customer accounts, providing personalized solutions to enhance client satisfaction.
- Trained new team members on best practices in customer service and operational procedures.
- Coordinated efforts with diverse teams to streamline service delivery processes and boost operational efficiency.
- Collaborated with cross-functional teams to enhance service delivery processes and improve efficiency.
Telephone Customer Service Representative
GEICO
Lakeland, FL
03.2017 - 03.2019
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Processed claims and policy updates accurately using internal systems, enhancing workflow efficiency.
- Developed training materials that improved onboarding processes for new employees, fostering quicker adaptation to roles.
- Analyzed customer feedback trends to propose actionable strategies for service enhancement.
- Mentored junior staff, providing guidance on handling complex customer interactions effectively.
- Facilitated seamless communication between customers and insurance agents to expedite service delivery.
Education
Bachelor of Science - Christian Ministry Studies
Indiana Wesleyan University
Marion, IN01-2000
Skills
- Motivated to surpass targets
- Skilled in managing inbound calls
- Proficient in managing objections
- Skilled in managing inbound calls
- Customer engagement
- Adaptability and dependability
Timeline
Telesales Representative
CNO Financial Colonial Penn Life Insurancwe
07.2020 - 05.2026
Sales Agent
Taylor Agency- American Income Insurance Indianapolis
01.2020 - 06.2020
Customer Service Representative
Vaco LLC
04.2019 - 01.2020
Telephone Customer Service Representative
GEICO
03.2017 - 03.2019
Bachelor of Science - Christian Ministry Studies
Indiana Wesleyan University