Brendan Levitt
Dickson
Summary
Results-oriented HVAC professional with extensive experience in project management and customer relations at Lee Company. Successfully led teams to streamline workflows and troubleshoot complex HVAC systems, ensuring optimal performance. Known for strong communication skills and resourcefulness, delivering exceptional service while building lasting client relationships. Aiming to leverage expertise further to enhance project outcomes and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HVAC Technician
Lee Company
11.2015 - Current
- Service, maintain, and install HVAC equipment, ensuring optimal system performance
- Troubleshoot and diagnose complex problems with HVAC systems
- Build and maintain relationships with customers to ensure satisfaction and continued business
- Collaborate with procurement and dispatch teams to find, source, and order necessary parts
- Develop alternative solutions when exact parts are unavailable, including system replacements or alternative repairs
- Led a team of technicians, improving overall workflow and productivity
- Attended the company's in-house leadership academy, gaining skills in team management and leadership
HVAC Project Manager
Lee Company
12.2020 - 04.2024
- Managed customer relationships for HVAC and duct system replacement projects
- Conducted site evaluations and heat load calculations to recommend the best system and equipment options
- Provided customers with detailed information on equipment features, including efficiency, humidity removal, and fuel types
- Coordinated installers, scheduled equipment delivery, and ensured project timelines were met
- Conducted job site visits to ensure quality, monitor progress, and gather feedback from installers for improvements
- Followed up with customers post-installation to ensure satisfaction and address any concerns
- Followed up with potential customers who had not committed to purchase
Education
High School Diploma -
Dickson County High School
01.2008
Skills
- Troubleshooting
- Problem-solving
- Customer relations
- Communication
- Sales
- Project management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Dynamics CRM
- Resourcefulness
- Motivation
- Teamwork
- Equipment maintenance
- Troubleshooting HVAC systems
- HVAC system installation
- Customer service
- Team leadership
- Parts ordering
- Conflict resolution
- Technical documentation
- Electrical and pneumatic controls
- Process improvement
Certification
- EPA Universal Certification
- OSHA 10-Hour Certification
- CPR Certification
- Continuing Education Courses (various HVAC manufacturers)
Accomplishments
- Helped the company maintain an NPS customer satisfaction score of 90% or better.
- Maintained a closing percentage of 67% while in sales and exceeded over $1.5M in total revenue yearly.
- Consistently met or exceeded both company-set and self-set goals.
- Successfully managed multiple high-profile accounts in both sales and service.
- Promoted quickly to Team Lead due to demonstrated leadership abilities.
- Completed an in-house leadership training course.
References
Available upon request.
Timeline
HVAC Project Manager
Lee Company
12.2020 - 04.2024
HVAC Technician
Lee Company
11.2015 - Current
High School Diploma -
Dickson County High School
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