Breniah Southall
Columbia
Summary
Dedicated Customer Service Specialist and child care provider providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support and children’s behavioral issues.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
Pre-K Teacher
Children’s Academy
Columbia
04.2023 - Current
- Developed engaging lesson plans for diverse learning styles and interests.
- Fostered a safe and nurturing classroom environment for young children.
- Implemented creative activities to promote social and emotional development.
- Monitored student behavior and provided guidance as needed.
- Utilized educational tools to enhance interactive learning experiences.
- Promoted good behaviors by using positive reinforcement methods with children.
- Supervised recesses and lunch periods while ensuring safety of all students.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Uber Partner
Uber
Franklin
04.2023 - Current
- Provided excellent customer service to riders during trips.
- Ensured vehicle cleanliness and maintenance for safety and reliability.
- Navigated efficiently using GPS technology for timely arrivals.
- Coordinated schedules to maximize driving hours and availability.
- Monitored driver app updates to stay informed on policies and features.
- Greeted passengers and provided a safe and comfortable ride to their destination.
Customer Service Cashier & Stocker
Walmart
06.2020 - 04.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved concerns promptly.
- Maintained accurate cash drawers and balanced registers at shift end.
- Monitored inventory levels and restocked merchandise as needed.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Assisted customers with locating merchandise within the store.
Education
Columbia Central High School
Columbia, TNSkills
- Interactive learning
- Classroom management
- Behavioral guidance
- Customer service
- Safety compliance
- Time management
- Conflict resolution
- Team collaboration
- Communication skills
- Critical thinking
References
References available upon request.
Timeline
Pre-K Teacher
Children’s Academy
04.2023 - Current
Uber Partner
Uber
04.2023 - Current
Customer Service Cashier & Stocker
Walmart
06.2020 - 04.2023
Columbia Central High School