Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRENT MCLEAN

Antioch

Summary

Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and leadership skills on various topics with high accuracy. The ability to adapt to change quickly, managing multiple workloads, and successful at efficiently resolving customer inquiries with profession. Dedicated, hardworking, and able to effectively self-manage during independent projects, as well as collaborate in a team setting.

Overview

11
11
years of professional experience

Work History

Safety Ambassador

Metro Nashville Public Schools
04.2023 - Current
  • Campus monitoring, patrol school premises: including hallways, entrances, cafeterias and outdoor areas to ensure safety protocols are upheld.
  • Observes activities of students and visitors to ensure the safety of the school, including arrival, dismissal to buses and parents/guardians, lunch periods and assigned extracurricular activities. Reports concerns, acts in accordance with training in emergency situations.
  • Responds to discipline incidents, injury, classroom disruption, etc. to address immediate safety and security concerns; may be called upon to students to reduce conflicts or respond to serious behavioral problems and protect the safety of the student or another person.
  • Greet and screen visitors, ensuring they have proper identification and authorization to enter building.
  • Support school staff during drills and actual emergencies, following established safety procedures.
  • Document and report safety concerns, incidents, or violations to school administrators promptly.
  • Build positive relationships with students, staff and parents to promote a culture of safety and respect.
  • Participates in regular and specially assigned training. Ensure compliance with school policies related to safety.

Front Desk Associate

Planet Fitness
07.2023 - 02.2024
  • Greeted guests in a professional and friendly manner, ensuring their needs were met.
  • Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere.
  • Utilized problem-solving skills to resolve customer complaints in an efficient manner.
  • Provided a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience.
  • Answer phones in a friendly manner and assist callers with their inquiries and concerns.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.


Delivery Driver

Amazon – Diversified Logistics
07.2019 - 04.2020
  • Managed multiple tasks simultaneously while delivering goods within specified time frames.
  • Inspect, arrange, load, and unload packages onto truck to deliver on predetermined routes and time schedules.
  • Utilized GPS systems to accurately navigate routes.
  • Scan and complete logs
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
  • Adhered to all federal, state, and local regulations regarding vehicle operation while on the job.
  • Communicated with dispatch to improve route production and identify optimal ways to perform duties.

Customer Service Representative

Aetna
03.2018 - 04.2019
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
  • Answer calls from policyholders with update, claim status, and life policy information.
  • Provided website support.
  • Met daily customer service quotas with a focus on quality.
  • Assist in projects compiling reports, data and audits.

Delivery Driver

Bitesquad LLC
08.2014 - 07.2017
  • Managed multiple orders simultaneously, ensuring accuracy of all orders prior to delivery.
  • Check addresses for accuracy.
  • Receive payments and cash out orders.
  • Adhere to driving safety rules and regulations.
  • Provided excellent customer service and maintained a positive attitude while delivering food items to customers in a timely manner.
  • Operated vehicle safely and responsibly while adhering to traffic laws and regulations.
  • Resolved customer complaints professionally in accordance with company guidelines and protocols.

Service Technician

Averus Inc
03.2014 - 06.2015
  • Work as a vendor partner cleaning kitchen exhaust hoods.
  • Performed preventative maintenance for reduce risk of fires and problems.
  • Demonstrated time management skills to meet deadlines.
  • Maintained knowledge and updates to ensure vendors were in compliance.
  • Ensure exhaust hoods are code compliant and fire safe.
  • Onsite service that complies with NFPA and Averus requirements and regulations.
  • Performed troubleshooting and repairs of fire alarm systems using appropriate tools and equipment.

Education

High School Diploma -

John Overton High School
Nashville, TN

Associate of Science - Psychology

Nashville State Community College
Nashville, TN

Skills

  • Ability to Multitask
  • Conflict Resolution
  • Effective Time Management
  • Adaptability
  • Customer Service
  • Critical Thinking
  • Excellent communication

Timeline

Front Desk Associate

Planet Fitness
07.2023 - 02.2024

Safety Ambassador

Metro Nashville Public Schools
04.2023 - Current

Delivery Driver

Amazon – Diversified Logistics
07.2019 - 04.2020

Customer Service Representative

Aetna
03.2018 - 04.2019

Delivery Driver

Bitesquad LLC
08.2014 - 07.2017

Service Technician

Averus Inc
03.2014 - 06.2015

Associate of Science - Psychology

Nashville State Community College

High School Diploma -

John Overton High School

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