Brett Reeves

• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.

• Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
• Kept vehicles clean inside and out, contributing to a pleasant environment for passengers throughout their journeys.
• Demonstrated adaptability when faced with unexpected changes in schedules, weather conditions, or other variables that could impact travel plans.
• Ensured compliance with federal regulations by logging driving hours consistently following Department of Transportation guidelines.
• Supported event transportation logistics by coordinating closely with event organizers regarding pick-up/drop-off locations and timing requirements.
• Demonstrated professionalism in appearance and demeanor, representing the company positively at all times.
• Ensured timely arrivals, planning optimal routes according to traffic conditions and weather forecasts.
• Promoted safety by conducting regular vehicle inspections and maintaining proper maintenance records.

• Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
• Improved efficiency by assisting in training new drivers on company policies, procedures, and best practices.
• Demonstrated professionalism in appearance and demeanor, representing the company positively at all times.
• Promoted safety by conducting regular vehicle inspections and maintaining proper maintenance records.
• Ensured timely arrivals, planning optimal routes according to traffic conditions and weather forecasts.
• Demonstrated adaptability when faced with unexpected changes in schedules, weather conditions, or other variables that could impact travel plans.
• Ensured compliance with federal regulations by logging driving hours consistently following Department of Transportation guidelines.
• Kept vehicles clean inside and out, contributing to a pleasant environment for passengers throughout their journeys.
• Kept bus interiors clean and tidy to provide comfortable passenger environments.
• Transported passengers safely along prescribed routes according to tight schedules.
• Kept bus interiors clean and tidy to provide comfortable passenger environments.

• Kept vehicles clean inside and out, contributing to a pleasant environment for passengers throughout their journeys.
• Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
• Demonstrated adaptability when faced with unexpected changes in schedules, weather conditions, or other variables that could impact travel plans.
• Ensured compliance with federal regulations by logging driving hours consistently following Department of Transportation guidelines.
• Demonstrated professionalism in appearance and demeanor, representing the company positively at all times.
• Ensured timely arrivals, planning optimal routes according to traffic conditions and weather forecasts.
• Promoted safety by conducting regular vehicle inspections and maintaining proper maintenance records.

• Organized monthly workshops focused on enhancing employees'' soft skills such as communication, teamwork, and problem-solving abilities.
• Monitored participant knowledge before and after training events to help determine additional follow-up activities required to close knowledge gaps or improve results.
• Developed comprehensive training materials to support staff in understanding company policies and procedures.
• Collaborated with management to identify skill gaps and develop tailored training programs that addressed these concerns.
• Served as a mentor to junior employees, providing guidance and support in their professional development.
• Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
• Maintained accurate records of employee progress throughout the duration of their training experience.
• Identified areas of improvement within the service department, conducting targeted training to address specific needs.

Hauled cranes and crane parts. Drove 8 axle truck and loaded and unloaded cranes and assisted in loading and unloading parts. Inspected truck and trailer for proper operation and followed all DOT rules for heavy loads and routing