BREYONNA BURNS
Memphis
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
RETURN CLERK
Milwaukee Tool
01.2025 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in [Software] inventory tracking system.
- Supported loss prevention efforts by verifying product authenticity, detecting fraudulent activities, and reporting suspicious incidents to supervisors.
Material Handler
McKesson
06.2024 - 01.2025
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Sorted materials for scanning to meet production goals.
- Located materials and supplies by pulling and verifying items on production orders.
Wave Planner
Cardinal Health
10.2020 - 05.2024
- Analyzed data to identify trends and opportunities for process improvement, leading to increased efficiency.
- Conducted regular audits of warehouse activities, identifying areas for improvement or corrective action as necessary.
- Optimized warehouse efficiency by developing and implementing strategic wave plans.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Prioritized workload based on factors such as urgency, resources available, and customer requirements to achieve positive outcomes.
- Supported continuous learning within the team by sharing insights from personal experience or industry research.
- Established strong relationships with vendors, promoting efficient communication channels for issue resolution or information exchange.
Shipping and Receiving Clerk
FEDEX (MEDTRONIC)
07.2017 - 10.2020
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
Lead Quality Auditor
XPO Logistics
05.2014 - 07.2017
- Increased customer confidence in products by consistently delivering accurate audit results that reflected high-quality standards.
- Managed a team of auditors responsible for conducting on-site inspections at manufacturing facilities, ensuring adherence to established quality protocols.
- Led cross-functional teams for process improvement initiatives, achieving higher product standards and improved customer satisfaction.
- Played an integral role in securing ISO certifications for the organization by demonstrating effective implementation of quality management systems during external audits.
Education
High School Diploma -
MADISON HIGH
Tallulah, LA05-2013
Skills
- Workplace safety
- Microsoft office
- Shipping procedures
- Quality control
- Paperwork processing
- Warehouse experience
- Customer service
- Active listening
- Data entry
- Critical thinking
- Data management
Timeline
RETURN CLERK
Milwaukee Tool
01.2025 - Current
Material Handler
McKesson
06.2024 - 01.2025
Wave Planner
Cardinal Health
10.2020 - 05.2024
Shipping and Receiving Clerk
FEDEX (MEDTRONIC)
07.2017 - 10.2020
Lead Quality Auditor
XPO Logistics
05.2014 - 07.2017
High School Diploma -
MADISON HIGH