Innovative, adaptable, and driven software product professional with 25+ years experience looking to join an exciting, product-oriented culture. Constantly seeking the optimal balance between customer value, speed to market, and technical feasibility. Strives to understand complex ideas well enough to explain them simply and inspire team-oriented efforts to achieve company goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Manager, Product Owner
EY (Ernst & Young)
02.2020 - Current
Part of PO team (4) for US Corporate Income Tax product which supports 100k+ annually-filed state & federal tax returns across ~1400 EY Clients.
PO for Enterprise-level provisioning platform which supported all US-based Tax Compliance teams that automated provisioning and user access requests for 10k+ requests annually across 5 3rd party Tax apps.
Launched Mobile offering for EY Navigate financial planning product
Mentored other PO's on Product Roadmapping techniques
Managed Product Compliance across various EY quality areas including, Information Security, Architecture, Branding/Marketing, Data Privacy, Legal, and Procurement.
Director, Product Management
HealthTrust, A Division Of HCA Healthcare Inc.
02.2017 - 02.2020
Reporting to VP of Technology Strategy, built new team of Product Managers (3), UX Designers (1), and Process Engineers (1) who manage the full lifecycle of their respective software products supporting internal operations and member experience of the HealthTrust contract portfolio covering ~$50B in annual healthcare spend across 1500+ hospitals (members)
Oversee creation and implementation of product roadmaps for a $30M investment to transform HealthTrust's digital platform and position HealthTrust to be a technology leader in the Healthcare GPO industry
Established and maintain relationships with leaders in Product Development, Architecture, Business Operations, PMO, Sales & Marketing, and C-Suite to align and communicate product strategy
Introduced new techniques intended to increase product adoption such as contextual training, product adoption analytics, UI/UX design, and usability testing
Led establishment of a focus group with HealthTrust members to ensure the "voice of the customer" is continuously represented in roadmaps and product design
Prepare and deliver regular and ad-hoc executive-level updates to HealthTrust CIO, COO, CFO, and CEO
Collaborate with Chief Architect and other technology leaders to ensure enterprise-level solution design supports product vision and minimizes technical debt
Plan, facilitate, and lead extensive planning sessions to kick-off development of new products and releases
Provided initial use cases to leverage Machine Learning
Product Manager
HealthTrust, A Division Of HCA Healthcare Inc.
11.2013 - 02.2017
Product Manager for SaaS Spend Analytics products and related internal data management products. Introduced new product strategy to significantly increase the recognition and classification rates for more than $50B/annual spend used to power BI/Analytics products intended to increase member compliance, identify HealthTrust portfolio expansion opportunities, and reduced a major step in the sales process from 2 weeks to 3 days.
Defined product objectives and direction by working closely with HealthTrust leadership and customers to understand goals of each group and serve effectively as the "Voice of the Customer" to product development during capacity planning and solution design.
Developed product roadmaps to communicate strategy to development teams, customers, and leadership.
Worked closely with product development and architecture to ensure technical design would realize intended product value and with BA's/PO's to ensure backlogs were well defined, estimated, and aligned to roadmaps.
Rapidly prototyped and evangelized self-service analytics capabilities to support HealthTrust accounting, account management, and contracting.
Mentored internal stakeholders on BI/Analytics concepts (ex. data exploration, data visualization, data blending, machine learning, etc.) and data management best practices.
Managed HR and career development for 7 BA's/PO's.
Consulting Business Analyst / Product Owner
HealthTrust, A Division Of HCA Healthcare Inc.
10.2011 - 11.2013
BA/PO on first Agile (scrum) team at HealthTrust. Part of Agile transformation team and established best practices for subsequent Agile BA's/PO's.
Elicit requirements from stakeholders and maintain user story backlogs for Agile Scrum Teams.
Cast product vision to stakeholders and dev team.
Worked closely with product development to understand and prioritize technical enhancements into backlog.
Teams developed products that performed automated rule validation for price changes to contracts; SaaS BI product that monitored adverse cost-trends in surgical procedures; self-service BI product to explore and visualize revenue trends.
Solutions Architect
Acorn Technology
10.2006 - 10.2011
Supported multiple clients in their adoption and use of Acorn's Billing & Customer Lifecycle product. Defined scope of SOW's. Company rep. for Acorn's largest client and one of North America's largest retail energy suppliers (Direct Energy).
Sr. Business Analyst
Commerce Energy Group Inc.
07.2002 - 10.2006
Managed team of 3 BA's that operationally supported EDI and Billing Lifecycle platforms. Reduced system exceptions by 60%. Developed SQL reports used to maintain operational health of platforms
Consulting Engineer
Excelergy Corporation
01.2000 - 07.2002
Consulted with customers to develop platform solutions. Wrote training manuals & delivered extensive 1-2 week training courses.
Test Engineer
Excelergy Corporation
08.1999 - 01.2000
Functional and performance testing - manual & automated
QA Consultant
Keane, Inc.
08.1998 - 08.1999
Functioned as supplemental staff for regional software product company's QA department.
Education
Bachelor of Arts - Economics
Providence College
Providence, RI
1998
Skills
Align Customer Needs to People/Process/Technology
End-to-End Product Life-Cycle Management
Strategic Product Vision & Roadmaps
Collaboration with Technical Teams & Leaders
Organizational Change Mgt & Leadership
Business Intelligence / Analytics
Agile / Scrum / SAFe
UI-UX Design / Product Usability
Additional Information
Coaching / Cooking / Building Furniture / Travel / Love of the outdoors (fishing, boating, hiking, golf)