Brian Alexander Burch
Woodlawn
Summary
Dynamic professional with a proven track record at Burch Enterprises TN LLC, excelling in project management and customer satisfaction. Skilled in training and mentoring teams, I drive change and enhance guest experiences, achieving significant improvements in satisfaction scores. Adept at budget oversight and effective communication, I ensure project success, operational efficiency and safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Small Business Partner
Burch Enterprises TN LLC
Buchanan
06.2021 - Current
- Facilitated leadership training to develop new leaders from within, drive change and effectively oversee special projects.
- Managed projects with large labor, equipment, and material budgets.
- Established work, budgets, and construction timelines to manage and plan projects.
- Promoted guest satisfaction by providing friendly customer service at all times.
- Developed strategies for improving overall guest satisfaction scores.
- Implemented and maintained excellent service to achieve guest satisfaction.
Construction Foreman
Kentucky Lake Remodeling
Murray
09.2022 - 10.2024
- Managed daily operations on-site to ensure projects remained on schedule and within budget.
- Trained and mentored new team members to enhance skills and promote teamwork.
- Communicated effectively with clients to provide project updates and address concerns.
- Monitored work quality and performance to ensure adherence to industry standards.
- Maintained accurate daily logs and reports for project tracking and accountability.
- Resolved on-site conflicts and challenges to maintain workflow and productivity.
- Ensured proper use and maintenance of tools and equipment among crew members.
- Implemented cost-saving measures without compromising quality or safety standards.
- Facilitated team meetings to discuss project progress and goals.
- Performed hands-on work when necessary including demolition, carpentry, painting and drywall installation.
- Provided leadership by motivating crew members while maintaining a safe working environment.
Bartender
Play Dance Bar
Nashville
10.2016 - 05.2020
- Achieved average weekly sales of $6,000 through targeted sales strategies.
- Delivered exceptional customer service in high-volume Midtown establishment.
- Reconciled cash receipts accurately at end of each shift.
- Ensured safety of guests by adhering to established and state-regulated protocols.
- Engaged with customers to create a welcoming and enjoyable atmosphere.
- Ensured compliance with health and safety regulations at all times.
Pediatric Assistant
Primary Care Medical Center
Murray
07.2015 - 02.2018
- Monitored scheduling for Pediatrician to improve operational efficiency.
- Oversaw personal bookkeeping to maintain accurate financial records.
- Provided safe transportation for designated Pediatrician and other passengers.
Education
High School Education -
Calloway County High School
Murray, KY05.2016
Skills
- Project management and budget oversight
- Customer relationship management
- Training and mentoring
- Quality assurance and risk assessment
- Team leadership and development
- Customer satisfaction and engagement
- Recruitment and hiring strategies
- Business development and client relations
- Effective communication skills
- Safety management practices
Certification
TABC, Acquired certification in order to serve alcohol in the state of Tennessee
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Construction Foreman
Kentucky Lake Remodeling
09.2022 - 10.2024
Small Business Partner
Burch Enterprises TN LLC
06.2021 - Current
Bartender
Play Dance Bar
10.2016 - 05.2020
Pediatric Assistant
Primary Care Medical Center
07.2015 - 02.2018
High School Education -
Calloway County High School