Brian Easley

· Attend internal/external customer calls and presentations as an expert resource

· Upsell and Cross-sell within strategic accounts

· Drive resolution of escalations by working with customers, account teams and internal support teams

· Support RFP process with field sales Organization

· Opportunity identification and handoff with Account Managers and BDE’s

• Developed and tested products for functionality, ensuring accuracy and quality in final products
• Implemented changes to production methods to improve product design standards and reduce cycle times
• Drove a continuous improvement culture in engineering, optimizing manufacturability through enhanced documentation.

• Managed a large volume of customer inquiries daily
• Coordinated teams and provided training to ensure successful product delivery
• Provided project management services and recommended upgrades and enhancements.

• Developed and implemented governance systems for inventory management and policy enforcement
• Presented bi-weekly roadshows to promote product offerings
• Consulted with sales teams to assess training needs
• Developed and delivered training programs to multiple stakeholders
• Trained customers on configuration process
• Met project deadlines while maintaining build quality and safety
• Identified plans and resources necessary to meet project goals.

• Effectively managed multiple sales demands while meeting customer needs
• Acted as a mentor to new hires, providing guidance and expertise in sales
• Received multiple recognitions for outstanding performance.

• Exceeded quarterly sales goals
• Managed daily customer calls
• Mentored and trained new hires
• Promoted products to increase sales.