Brian Gillespie
Old Hickory
Summary
Proven inventory management and customer service expert from Nashville Electric Service, adept at enhancing inventory accuracy and customer satisfaction. Spearheaded innovative storage solutions and utilized forklift proficiency, significantly optimizing warehouse operations. Demonstrates exceptional leadership in team collaboration and safety adherence, ensuring efficient and safe work environments.
Overview
12
12
years of professional experience
Work History
Storekeeper II
Nashville Electric Service
03.2020 - Current
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records with provided count sheets on a weekly basis.
- Safely and accurately received product shipments and organized in stockroom storage area.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques. I found many ways to implement proper space usage to better serve the storeroom.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Ensured timely order fulfillment for customer satisfaction through efficient processing of purchase requests and shipments.
- Filled orders by gathering merchandise specified in requisitions.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Used [Software] to check and count all product inventories.
- Maintained high levels of customer service, addressing inquiries and resolving issues promptly.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment. I utilized or own personal shipping procedures as well as using UPS Worldship to send out products as needed.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Meter Reader
Nashville Electric Service
07.2012 - 02.2020
- Supported efficient route planning with thorough documentation of meter locations and access points, keeping accurate note on specific details about meter locations and route details.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
- Utilize GPS technology to locate customers accurately and avoid delays.
- Trained new meter readers to apply best practices and comply with safety procedures.
Education
GED -
Columbia State Community College
Columbia, TNSkills
- Inventory management
- Warehouse operations/shipping and receiving
- Warehouse setup and organization
- Truck loading
- Workplace safety
- Inventory tracking and storage
- Customer service
- Team building and leadership
- Forklift operation
Timeline
Storekeeper II
Nashville Electric Service
03.2020 - Current
Meter Reader
Nashville Electric Service
07.2012 - 02.2020
GED -
Columbia State Community College
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