Dynamic General Manager with a proven track record at Happys Sports Lounge, excelling in operations management and team building. Spearheaded strategies that boosted sales and enhanced employee satisfaction. Strong P&L knowledge complemented by effective problem resolution skills, driving continuous improvement and operational excellence across diverse teams.
Overview
25
25
years of professional experience
Work History
General Manager
Happys Sports Lounge
Murfreesboro, TN
06.2023 - Current
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Formulated policies and procedures to streamline operations.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Leiberty Tavern
Liberty Hill, TX
07.2022 - 06.2023
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Opened Restaurant from the ground up.
Implemented operational strategies and effectively built customer and employee loyalty.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
General Manager
Blue Corn Harvest
Georgetown, TX
11.2019 - 07.2022
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
General Manager
Pizza Hut
Killeen, TX
08.2016 - 11.2019
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Assistant General Manager
Saltgrass Steakhouse
Round Rock, TX
02.2014 - 08.2016
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
General Manager
Z'tejas Southwestern Grill
Austin, TX
02.2011 - 02.2014
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assisted in recruiting, hiring and training of team members.
Manager, Server, Bartender and New Store Opener
TGI Fridays
Round Rock, TX
01.2000 - 02.2011
Created a welcoming atmosphere by maintaining store cleanliness, organization, and inviting visual displays.
Implemented efficient scheduling practices to optimize staff coverage during peak hours while minimizing labor costs.
Collaborated with management to develop and execute successful grand opening events, drawing large crowds and generating positive publicity.
Ensured compliance with company policies, safety regulations, and local laws for a safe and orderly store environment.