- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I like working with my hands and fixing things
- Video Gaming
- Reading
- Robotics
- Video Game Design
Brian Nelson
Ooltewah
Summary
Dynamic and results-driven server with a dedicated work ethic and exceptional customer service skills honed at The Local Goat. Proven ability to enhance guest engagement and increase sales through effective upselling techniques. Experienced in training staff and promoting a positive workplace culture, ensuring a memorable dining experience for all patrons.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
The Local Goat
05.2024 - Current
- Delivered exceptional customer service, ensuring positive dining experiences and repeat patronage.
- Managed food and beverage orders efficiently, coordinating with kitchen staff to maintain timely service.
- Trained new servers on menu offerings, service standards, and operational procedures for enhanced team performance.
- Assisted in maintaining cleanliness and organization of dining areas to meet health and safety regulations.
- Upsold daily specials and promotions, contributing to increased sales through persuasive communication techniques.
- Collaborated with management to implement process improvements, increasing overall efficiency in service delivery.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Lead Server
Garden Plaza of Greenbriar Cove
03.2023 - 03.2024
- Delivered exceptional customer service, enhancing dining experience for residents.
- Coordinated meal service operations, ensuring timely and accurate food delivery.
- Trained new staff on service protocols and menu offerings to maintain quality standards.
- Managed dining area setup and cleanliness, promoting a welcoming environment for guests.
- Assisted in menu planning and special event preparation to meet resident preferences.
- Monitored resident feedback to continuously improve service quality and satisfaction levels.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with all residents.
Education
High School Diploma -
Ooltewah High School
Ooltewah, TN05-2022
Skills
- Dedicated work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food safety practices
- Restaurant Experience
- Restaurant Management
- Food service
- Hospitality service expertise
- Memory retention
- Sales techniques
- Multitasking Abilities
Accomplishments
- Resolved product issue through consumer testing.
Interests
Timeline
Server
The Local Goat
05.2024 - Current
Lead Server
Garden Plaza of Greenbriar Cove
03.2023 - 03.2024
High School Diploma -
Ooltewah High School
Have earned "Going the Extra Mile" award for the month of June durning employment at Garden Plaza
Competitive award earned by being attentive and providing support to staff and residents alike.