Brian Tunstall
Memphis
Summary
Results-oriented Telecommunications Technician with expertise in installation, maintenance, and troubleshooting of telecom systems. Skilled in VoIP configuration and fiber optics technology, enhancing system reliability and communication efficiency. Proven problem-solver with strong technical aptitude and familiarity with industry standards, dedicated to delivering quality service and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
BNSF Railroad
Memphis
09.2005 - Current
- Installed and maintained telecommunications equipment across various railroad facilities.
- Collaborated with engineering teams to ensure system reliability and performance.
- Conducted routine inspections to identify and resolve technical issues promptly.
- Briefed customers on equipment, usage, and product specification.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities, and homes.
- Managed multiple simultaneous deployment projects, ensuring timely completion under strict deadlines.
- Ensured compliance with industry regulations regarding installation and maintenance of telecom equipment.
- Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
- Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Resolved customer complaints regarding telephone service or technical issues.
- Replaced faulty components in telecommunications systems.
- Troubleshot network issues to identify root causes of problems.
- Installed, set up, and repaired devices and system components.
- Installed network interface devices and rearranged inside wiring.
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Coordinated with vendors to procure necessary parts and tools for repairs.
- Executed emergency repairs, effectively minimizing service disruptions during critical operations.
- Documented maintenance activities and system changes for compliance purposes.
- Trained junior technicians on equipment handling and safety protocols.
- Assisted in upgrading communication systems to improve operational efficiency.
- Performed routine system tests and analyzed results to ensure optimal network performance.
- Troubleshot complex network issues, resolving problems to minimize downtime.
- Assessed new telecommunications technology, providing recommendations that enhanced system performance.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
Education
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Southwest Tennessee Community College
Memphis, TN05-1995
Skills
- Telecommunications systems
- VOIP systems
- Installation services
- Network troubleshooting
- Compliance standards
- Customer relationship management
Certification
- FCC license
Timeline
Telecommunications Technician
BNSF Railroad
09.2005 - Current
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Southwest Tennessee Community College