Brian Wilson
Knoxville,TN
Summary
Dynamic and results-driven professional with extensive experience at Colonial Freight Systems Inc. Skilled in dispatch coordination and customer relations, I excelled in managing high-stress situations and ensuring timely deliveries. Proven ability to enhance operational efficiency and foster strong client relationships, delivering exceptional service and achieving high customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Dispatcher Load Planner
Colonial Freight Systems Inc.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Driver
Schneider
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Route Delivery Driver
Lipari Foods
12.2022 - 02.2025
- Kept meticulously organized records of all deliveries.
- Performed daily checks on vehicles to ensure top performance.
- Adapted to varying sizes and weight capacities based on route requirements.
- Fostered client relationships, generating positive reviews and repeated business.
- Collaborated with dispatchers to resolve any delivery issues or discrepancies promptly.
- Loaded and unloaded trucks efficiently, minimizing potential for damaged goods during transport.
- Increased overall productivity by implementing effective time management strategies while on the road.
- Ensured compliance with company policies and procedures during all delivery tasks.
- Reduced fuel costs through careful route planning and efficient driving techniques.
- Improved customer satisfaction by consistently delivering orders on time and accurately.
- Implemented GPS technology to facilitate real-time route progression updates.
Owner Operator
F2F Transport
02.2019 - 09.2022
- Oversaw daily business functions.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Enhanced business outcomes through strategic vendor contract negotiations.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
Insurance Agent
GEICO
06.1999 - 12.2003
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
Information And Computer Systems
South University
Savannah, GADiploma -
Upson Lee High School
Thomaston, GA06.1999
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Attention to detail
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Customer relationship management
- Route navigation
- Routing orders
- Service coordination
- Dispatching field personnel
- Conflict resolution
- Traffic monitoring
- Verifying coverage
- Technical aptitude
- Multitasking and organization
- Map reading
- Record keeping
- Emergency protocols
- Equipment management
- Tracking systems
- Geographical expertise
- Critical thinker
- Workflow prioritization
- Driver communication
- Delivery procedures
- Improving operations
- Shift coordination
- Call handling
- Processing orders
- Vehicle coordination
- Adjusting routes
- Training new hires
- Delivery support
- Navigation support
- Software proficiency
- Critical thinking
- Organizational skills
- Microsoft office
- Excellent communication
- Dispatch recordkeeping
- Paperwork processing
- Task prioritization
- Creative thinking
- Relationship building
- Mentoring and coaching
- Workload management
- Verbal communication
- Call center software
- Work crew dispatch
Languages
German
Limited Working
Timeline
Route Delivery Driver
Lipari Foods
12.2022 - 02.2025
Owner Operator
F2F Transport
02.2019 - 09.2022
Insurance Agent
GEICO
06.1999 - 12.2003
Dispatcher Load Planner
Colonial Freight Systems Inc.
Driver
Schneider
Information And Computer Systems
South University
Diploma -
Upson Lee High School
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