Briana Bowden
Blountville,TN
Summary
Advanced Medical Support Assistant with extensive experience at James H. Quillen VA Medical Center, excelling in patient scheduling and electronic health records management. Proven ability to enhance veteran care through effective communication and identity management, ensuring compliance with HIPAA standards while delivering exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant-Mental Health
James H. Quillen VA Medical Center
10.2024 - Current
- Being responsible for three providers schedules on a daily basis. For eight months I had five providers due to covering Norton CBOC mental health.
- Assisting front office with all duties including any walk in needs.
- Correspondence with veterans through secure messaging, phone calls and in person.
- Scheduling consults that did not meet community wait time standards and offering community care to those that do along with collecting community care preferences.
- Identity management for veterans in need of health identification card.
- Managing custom view alerts, scheduling, rescheduling appointments, mailing out letters and providing excellent customer service.
Advanced Medical Support Assistant-Community Care
James H. Quillen VA Medical Center
01.2023 - 10.2024
- Receiving consults, building authorizations and Refdoc packets and administratively completing consults.
- Communication with veterans and community care providers for scheduling.
- Initiating VCA for new providers and updating authorizations with approved treatment with Adobe.
- Indexing records to Vista imaging while following HMS guidelines.
- Working urgent request in a timely manner.
Registered Dental Assistant
James H. Quillen VA Medical Center
01.2019 - 01.2023
- Documented patient dental health information, medical history, and vital signs for future reference.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Typed patient data into computer system using CPRS, Romexis and DRM while following privacy laws and maintaining high-level accuracy.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Took dental images following strict patient protection rules, applying lead aprons.
Education
Associate of Science -
Anne Arundel Community College
Arnold, MD02-2001
Certification
- Registered Dental Assitant with State of Tennessee 2012-present.
- Qualified Dental Assistant with State of Maryland 2004-present
- BLS CPR Certified
Timeline
Advanced Medical Support Assistant-Mental Health
James H. Quillen VA Medical Center
10.2024 - Current
Advanced Medical Support Assistant-Community Care
James H. Quillen VA Medical Center
01.2023 - 10.2024
Registered Dental Assistant
James H. Quillen VA Medical Center
01.2019 - 01.2023
Associate of Science -
Anne Arundel Community College
Software knowledge
- CPRS
- ISS
- VHIC
- Identity Management toolkit
- VEText
- Word
- DRM
- Cisco Jabber
- PPMS
- MyHealtheVet
- JLV
- Adobe
- Consolidated mail outpatient pharmacy
- CTM
- Forminator
- HSRM
- EXCEL
- IVC Community Care
- ECFAX
- VISTA R3
- VISTA GUI