Briana Brantley
Louisville
Summary
Motivated and detail-oriented professional with a background in healthcare administration, billing, and patient services, in maintaining confidential records, ensuring compliance with regulations, and providing excellent customer service. Skilled in administrative support, onboarding processes, and benefits-related tasks. Known for adaptability, organization, and strong communication skills.
A business professional with background in office administration, known for high standards and results-driven approach. Proven ability to enhance office efficiency through effective communication and organizational skills. Reliable team player, adaptable to changing needs, and focused on collaborative success.
Overview
12
12
years of professional experience
Work History
Business office Assistant
Apple Healthcare
01.2023 - Current
- Assist patients with intake, documentation, and paperwork, mirroring new-hire onboarding processes.
- Maintain medical records and ensure confidentiality in compliance with HIPAA standards.
- Provide administrative support including scheduling, insurance verification, and record management.
- Collaborate with healthcare staff and patients to coordinate services and resolve concerns.
Billing Specialist
Wakefield & Associates
02.2016 - 01.2023
- Process and resolve insurance claims while ensuring compliance with federal and state guidelines.
- Maintain confidentiality of sensitive billing and medical information.
- Use AS400 and UB systems to enter data, file claims, and generate reports.
- Communicate with patients and insurance providers to resolve disputes, showcasing problem-solving and customer service skills.
Medical Assistant / Billing Support
Gastrointestinal Associates
01.2015 - 01.2016
- Supported patient intake, scheduling, and billing tasks requiring strong accuracy and organization.
- Verified insurance information and maintained accurate patient financial records.
- Assisted patients with paperwork, reflecting onboarding and administrative coordination skills.
Certified Nursing Assistant (CNA)
D&S Residential Services
08.2013 - 01.2015
- Maintained daily records of patient care and conditions, demonstrating accuracy and confidentiality.
- Assisted residents with scheduling, medical appointments, and transportation.
- Supported patients with care needs while collaborating with staff and families.
Education
Bachelor of Science - Business Administration, Concentration in Human Resources
Southern New Hampshire
10-2025
Diploma -
Maryville High School
Associate’s Degree - Healthcare Administration
Ross University
06-2023
Skills
- Confidential Records Management (HIPAA → personnel & benefits files)
- Claims & Benefits Processing
- Onboarding & Paperwork Assistance
- Compliance & Audit Support
- Scheduling & Administrative Coordination
- Software: EMR Systems, AS400, Microsoft Office Suite
- Interpersonal Communication & Team Collaboration
- Time Management & Multitasking
- Written communication
- Data entry expertise
- Office management
- File organization
- Scheduling and planning
- Document management
- Administrative tasks
Timeline
Business office Assistant
Apple Healthcare
01.2023 - Current
Billing Specialist
Wakefield & Associates
02.2016 - 01.2023
Medical Assistant / Billing Support
Gastrointestinal Associates
01.2015 - 01.2016
Certified Nursing Assistant (CNA)
D&S Residential Services
08.2013 - 01.2015
Bachelor of Science - Business Administration, Concentration in Human Resources
Southern New Hampshire
Diploma -
Maryville High School
Associate’s Degree - Healthcare Administration
Ross University