Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Briana Fitzgerald

Knoxville

Summary

Highly motivated and experienced server with 13 years of experience in fast-paced restaurant environments, complemented by recent management experience. Proven ability to deliver exceptional customer service, manage orders efficiently, and maintain a positive attitude under pressure. Skilled in upselling, inventory management, and team collaboration. Currently enhancing professional skills through online education. Seeking a challenging server position to contribute to a dynamic team.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server

Carolina Ale House- LM Hospitality
Knoxville
03.2025 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Coordinated food and beverage orders with kitchen staff for timely delivery.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Processed customer payments accurately and efficiently using POS system.

Transportation Area Manager

Amazon
Knoxville
03.2020 - 03.2025
  • Analyzed operational performance to ensure alignment with corporate goals.
  • Implemented process adjustments to optimize daily operations and improve efficiency.

Server / Bartender

MudBugs Cajun Kitchen
Sanibel
01.2023 - 12.2023
  • Maximized sales through effective upselling of meal add-ons and specialty drinks.
  • Provided comprehensive menu knowledge and accurately recorded food and drink orders.

Bartender

Rusty Nail
Clifton Park
08.2014 - 05.2019
  • Proactively anticipated and addressed guest service needs.
  • Maintained optimal stock levels to prevent critical item shortages.

Server / Bartender

TGI Fridays
Albany
05.2010 - 08.2014
  • Enhanced guest experience by promoting specific menu items and specials.
  • Ensured completion of all pre-shift and post-shift side work.

Education

Bachelor's - Business Administration, Management and Marketing

SUNY Cobleskill
Cobleskill, NY
08.2020

Skills

  • Customer Service
  • Sales & Upselling
  • Bartending
  • Teamwork & Communication
  • Operational Management
  • Inventory Management

Certification

Bartending License

Tennessee Server Permit

Timeline

Server

Carolina Ale House- LM Hospitality
03.2025 - Current

Server / Bartender

MudBugs Cajun Kitchen
01.2023 - 12.2023

Transportation Area Manager

Amazon
03.2020 - 03.2025

Bartender

Rusty Nail
08.2014 - 05.2019

Server / Bartender

TGI Fridays
05.2010 - 08.2014

Bachelor's - Business Administration, Management and Marketing

SUNY Cobleskill

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Briana Fitzgerald