Briana Franklin
Newport
Summary
Detail-oriented Asset Protection Associate with proven skills in theft prevention and surveillance techniques. Committed to ensuring a safe shopping environment while providing excellent customer assistance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Asset Protection Associate
Walmart
Newport
06.2025 - Current
- Monitored store premises to deter theft and protect merchandise.
- Collaborated with team members to maintain a safe shopping environment.
- Identified potential shoplifters and alerted management.
- Assisted customers with product information and inquiries.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Unarmed Security Guard
Shield and Buckler Security
Knoxville
07.2024 - 09.2024
- Prepared detailed reports on daily activities and security incidents for review.
- Provided customer service by assisting visitors and addressing their inquiries professionally.
- Verified identification documents presented by individuals entering the facility as part of routine security procedures.
- Offered customer service assistance to visitors, providing directions and information.
Patient Safety Sitter
Newport Medical Center
Newport
05.2021 - 08.2024
- Monitored patient behavior to ensure safety and prevent self-harm.
- Assisted nursing staff in maintaining a safe environment for patients.
- Documented patient interactions and reported any changes in behavior.
- Provided companionship to patients, enhancing their emotional well-being.
- Participated in training sessions to improve patient observation techniques.
- Monitor patient's safety and well-being, providing support and assistance as needed.
- Assist nursing staff with procedures related to patient care including vital signs monitoring and specimen collection.
- Identify potential risks associated with falls or other incidents involving the patient.
- Communicate effectively with patients, families and healthcare professionals regarding the status of the patient's health condition.
- Inform supervisors immediately if there are any concerns about a patient's wellbeing or safety.
- Remain alert at all times when caring for a confused or disoriented individual who may be prone to wandering off.
- Provide companionship, comfort, and emotional support to patients.
Secretary
Fisher Insurance
Newport
09.2022 - 04.2023
- Maintained filing systems for insurance documents and client records.
- Handled incoming calls, directing inquiries to appropriate personnel.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Greeted visitors and directed to appropriate location or person.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Receptionist
Great Salons of Knoxville
Newport
01.2020 - 05.2021
- Answered phone inquiries and provided information about services promptly.
- Handled customer complaints with professionalism and empathy effectively.
- Collaborated with team members to enhance overall client experience consistently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
Cocke County High School
Newport, TN05-2009
Some College (No Degree) - Phlebotomy
Walters State Community College
Morristown, TNSome College (No Degree) - First Responder
Walters State Community College
Morristown, TNSkills
- Surveillance techniques
- Theft prevention
- Report writing
- Customer assistance
- Risk assessment
- Security procedures
- Effective communication
- Conflict resolution
- Attention to detail
- Loss prevention
- Asset protection
- Public safety knowledge
- Customer monitoring
- Safety protocols
Certification
Armed Guard Card
Affiliations
Americorps NCCC
Timeline
Asset Protection Associate
Walmart
06.2025 - Current
Unarmed Security Guard
Shield and Buckler Security
07.2024 - 09.2024
Secretary
Fisher Insurance
09.2022 - 04.2023
Patient Safety Sitter
Newport Medical Center
05.2021 - 08.2024
Receptionist
Great Salons of Knoxville
01.2020 - 05.2021
High School Diploma -
Cocke County High School
Some College (No Degree) - Phlebotomy
Walters State Community College
Some College (No Degree) - First Responder
Walters State Community College